About the Role
We’re looking for a friendly, organised, and confident Showroom Receptionist / Sales Administrator to join our team.
As the first point of contact for our customers on the phone, by email, and in our showroom, you’ll play a key role in managing appointments and supporting the Sales team. We’re looking for someone who can bring strong organisation, clear communication, and a customer‑centred approach to this key front‑of‑house role.
The ideal candidate will be extremely confident on the phone, enjoy helping customers, and work well in a structured, busy environment.
This is a great opportunity for someone who thrives on customer interaction, stays organised under pressure, and enjoys being part of an active office team.
What You’ll Do
- Book and manage customer appointments for surveys, sales visits, installations, and showroom consultations.
- Handle incoming calls promptly and professionally.
- Welcome and assist customers visiting the showroom.
- Use CRM to generate and update customer records, diary entries, notes, quotations, and appointment details accurately.
- Provide general administrative support, including saving and printing quotations and maintaining digital records.
- Keep diaries and schedules accurate to support surveyors and the Sales team.
- Respond to customer enquiries via phone and email in a clear, friendly manner.
- Work closely with colleagues, including supporting the Sales team with day‑to‑day tasks.
What We’re Looking For
- A Confident communicator who is customer focused, especially on the phone and face‑to‑face.
- A Quick-thinking and attentive team member, with the ability to listen carefully and update records accurately.
- Strong organisational skills and excellent attention to detail.
- Ability to manage multiple tasks in a busy environment.
- Previous experience in customer service or sales administration.
- Comfortable using Microsoft Office and digital systems.
- Experience with AdminBase CRM or willingness to learn quickly.
- Team‑focused, reliable, and able to work independently when needed.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with CRM software such as Sage or similar platforms.
- Good computer literacy and IT skills to manage various digital tools efficiently.
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated time management skills with a focus on accuracy and attention to detail. This role is ideal for proactive individuals eager to develop their career within a dynamic organisation while providing vital support to our sales operations.
Why Join Us?
- Supportive and friendly team environment
- Busy, varied role with real impact
- Opportunity to develop new skills in sales administration and customer service
- A welcoming workplace where your organisation and people skills really matter
Job Type: Full-time
Pay: £26,767.26 per year
Work Location: In person
