We are looking for a cheerful, conscientious and adaptable person to join our team providing clerical support within the Reception area of the Endoscopy Department.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.
This is a very busy area and provides a focal point for receiving patients, visitors and staff to the department. You would be joining a dedicated administrative team that supports patient care.
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.
You should have good keyboard skills and previous experience in a healthcare setting would be an advantage. You will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills. The successful post holders will be expected to cover colleagues in times of sickness and annual leave. Full training will be given on IT systems.
The successful candidate will be expected to work flexibly in order to meet the changing needs of service.
This role is full time - 37.5 hours per week (work pattern can be negotiated)
To greet and receive and direct patients, carers and visitors at reception desks in line with Trust procedures.
Answer the telephone in accordance with Department procedure.
To understand the complete range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
Register patients in accordance with departmental policy.
To maintain and update the Patient Administration System (PAS) following training using training manual and procedures supplied.
To prepare for upcoming endoscopy clinics, creating episodic folders/legacy notes, tracering of files.
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that rises significantly during peak visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high‑quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael’s Hospital in Hayle
West Cornwall Hospital in Penzance
As a teaching hospital, we are proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals while continually strengthening our own services.
Education and lifelong learning are central to who we are. The Knowledge Spa, located on the Royal Cornwall Hospital site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams who support the care of more than half a million people every year.
W e are driven by one clear ambition - Outstanding Care for One and All - care that’s safe, kind and high-quality, for every patient and every staff member. We are RCHT.
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Work health assessments
Criminal record check standards
Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
