… is being flexible and adapting positively, to sustain performance when the situation changes, workload increase, tensions rise or priorities shift.
- Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure
- Anticipates and adapts flexibly to changing requirements
- Uses challenges as an opportunity to learn and improve
- Participates fully and encourages other to engage in change initiatives
- Manages team’s wellbeing, supporting them to cope with pressure and change
… is taking personal responsibility for using and managing resources effectively, efficiently and sustainably.
- Continually looks for opportunities to work more efficiently and sustainably
- Reduces team impact on the environment by implementing methods for reducing use of, reusing and recycling resources
- Improves local processes to maximise use of resources
- Monitors and stays within budget at all times
… is thinking ahead; managing time, priorities and risk; and developing structured and efficient approaches to deliver work on time and to a high standard.
- Prioritises work in line with key team or project deliverables
- Makes contingency plans to account for changing work priorities, deadlines and milestones
- Identifies and consults with sponsors or stakeholder in planning work
- Pays close attention to detail, ensuring team’s work is delivered to a high standard
- Negotiates realistic timescales for work delivery, ensuring team deliverable can be met
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
- Processes and distils a variety of information to understand a problem fully
- Proposes options for solutions to presented problems
- Builds on the ideas of others to encourage creative problem solving
- Thinks laterally about work, considering different ways to approach problems
- Seeks the opinions and experiences of others to understand different approaches to problem solving
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.
- Communicates openly and inclusively with internal and external stakeholders
- Clearly articulates the key points of an argument, via both verbal and written communication
- Persuades others, using evidence-based knowledge, modifying approach to deliver message effectively
- Challenges the views of others in an open and constructive way
- Presents a credible and positive image, both internally and externally
… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.
- Seeks to understand requirements, gathering extra information when needs are not clear
- Presents the GLA positively by interacting effectively with stakeholders
- Delivers a timely and accurate service
- Understands the differing needs of stakeholders and adapt own service accordingly
- Seeks and uses feedback from a variety of sources to improve the GLA’s service to Londoners
The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework
This role is based at City Hall, Royal Docks (Kamal Chunchie Way, London, E16 1ZE).
