Job Summary
As a Field Service Engineer within the National Service Team, you will be responsible for providing high-quality field based technical expertise at customers sites across the country. You will be responsible for calibration and Sensitivity Testing Loma equipment on customers sites.
Responsibilities
- To carry out service, calibration and sensitivity testing of customer's inline inspection equipment to the stated processes and procedures.
- Handle on site customer queries in a fair and courteous manner.
- Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
- Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
- Expected to co-operate by working overtime as and when required.
- To be part of the on-call standby rota system as required.
- Must be prepared to learn a diverse set of products and continually improve your product knowledge.
Experience
- Good Technical Electrical / Electronics skills.
- Minimum BTEC/ONC/HNC or similar qualification in electromechanical / electrical engineering.
- Ideally experience in a field service role and familiar with all aspects of customer service.
- Good PC literacy.
- Good Organisation skills orientated around reliably delivering what is promised.
- Good methodical approach to problem solving.
- Full current driving licence.
- Good communication skills.
- Good customer service skills.
- Flexibility will be required to work overtime and stay away overnight occasionally.
- A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative) and ITW Values.
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Bereavement leave
- Company car
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Paid volunteer time
- Sick pay
- Work from home
Work Location: Hybrid remote in Cambridge (Cambridgeshire, East of England Region)
