Why Mettricks?
At Mettricks, we believe hospitality can be better.
Better coffee. Better food. Better systems. Better leadership. Better culture.
We're looking for an Operations Manager who can help us scale our business without compromising the values and standards that have made Mettricks what it is today.
This role sits at the heart of the business, connecting strategy with execution and ensuring operational excellence across every part of the customer journey.
What We Believe
At Mettricks, we're obsessed with getting better.
Better hospitality. Better systems. Better leadership. Better experiences.
We believe continuous improvement is not a project; it's a mindset. We believe great operations create the foundation for great hospitality, and that the best businesses are built by people who take ownership, solve problems, and care deeply about the details.
We're looking for an Operations Manager who shares that belief and who wants to help build systems, teams, and processes that support sustainable growth without compromising what makes Mettricks special.
If you're motivated by improvement, accountability, and building something meaningful, you'll fit right in.
The Role
The Operations Manager is responsible for driving operational performance, commercial success, and continuous improvement across the business.
You'll work closely with senior leadership and venue teams to translate strategy into action.
This is a hands-on operational leadership role. While systems, planning and projects form part of the position, success comes from spending time in the business, understanding the realities of service, supporting leaders, and identifying opportunities first-hand.
You'll be expected to roll your sleeves up, remain highly visible across the operation, and lead improvements through action rather than observation. This isn’t a desk only job.
Key Responsibilities
Operational Leadership
- Develop and maintain operational systems that support growth.
- Drive consistency across all venues.
- Lead operational projects and business improvements.
- Ensure compliance, health & safety and food safety standards.
Team Development
- Coach and support site leadership teams.
- Develop management capability throughout the business.
- Foster a culture of accountability, ownership and growth.
Commercial & Performance Management
- Analyse operational and financial performance across the business.
- Drive improvements in sales, profitability, labour productivity and operational efficiency.
- Identify opportunities for revenue growth and cost optimisation.
- Support site leaders to understand key business metrics and take ownership of results.
- Build reporting and accountability structures that drive performance.
- Ensure operational decisions support long-term commercial success.
Continuous Improvement
- Challenge existing ways of working.
- Seek opportunities to improve customer experience and team effectiveness.
- Build scalable systems that support future growth.
Living the Mettricks Values
You encourage transparency, challenge constructively when improvements are needed, and create clarity through honest communication.
You remain curious, data-informed and committed to learning and improvement at every level.
You solve problems rather than simply reporting them. You take ownership and create action.
You maintain high standards and refuse to compromise on quality.
You understand that great operations create better experiences for customers and teams.
You lead with authenticity, humility and professionalism.
What You'll Bring
- Strong hospitality operations experience.
- Proven ability to improve systems and performance.
- Excellent leadership and coaching skills.
- Strong understanding of hospitality financials and commercial drivers.
- Demonstrated success improving profitability and operational performance.
- Ability to balance customer experience, team engagement and commercial outcomes.
- A passion for developing people and culture alongside operational excellence.
Application Process
A cover letter is required as part of your application.
We're interested in how you think, lead, and align with our values—not just what's on your CV.
Please include brief responses to the following:
1. Why Mettricks?
What attracts you to our business, culture, and mission?
2. Challenges & Opportunities
Based on your understanding of Mettricks and the hospitality industry:
- What do you see as the biggest opportunities for the business over the next few years?
- What challenges do you think we will face?
- How would you approach them?
3. Why You?
What experience, achievements, and personal qualities make you the right person for this role?
4. Culture & Leadership
At Mettricks, we believe that "Culture Eats Strategy For Breakfast."
What does that mean to you, and how do you create high-performing teams and strong workplace cultures?
Please keep your cover letter to a maximum of two pages.
Pay: Up to £37,000.00 per year
Work Location: In person
