Accommodation Assistant (Full Time)
Location: Manchester City Centre
Contract: Permanent, Full Time
Hours: 40 hours per week
Reporting to: Accommodation Manager
About the Role
dwell Student Living provides high-quality accommodation to thousands of students across our global portfolio. We are currently looking for an enthusiastic and customer-focused Accommodation Assistant to join our team in Manchester.
As the first point of contact for our residents, visitors and contractors, you will play a key role in creating a welcoming and positive living experience for our students. You will be the face of the dwell brand, helping to ensure our residents receive exceptional service throughout their stay.
This is a varied, front-facing role that combines customer service, administration and operational support. Working closely with the site team, you will help maintain high standards across the property while supporting the day-to-day running of the accommodation.
Key Responsibilities
Customer Service & Reception
- Deliver an outstanding customer experience for residents, visitors and prospective tenants.
- Act as the first point of contact for all enquiries, both in person and via phone or email.
- Ensure the reception area remains welcoming, organised and professional at all times.
- Conduct property viewings and provide information to prospective residents.
Administration & Financial Support
- Process resident payments and maintain accurate records.
- Assist with monitoring rent accounts and supporting arrears management processes.
- Complete administrative tasks efficiently and accurately using Microsoft Office applications.
- Maintain resident records and update relevant systems as required.
Property & Resident Support
- Assist with room and apartment inspections when required.
- Support the management of parcel deliveries and collections for residents.
- Work collaboratively with the wider accommodation team to resolve resident queries and issues.
- Help ensure the property remains safe, compliant and well-presented.
What We're Looking For
We are seeking a proactive and organised individual who enjoys working with people and delivering excellent customer service.
Essential Skills and Experience
- Previous experience in a customer-facing role.
- Strong administration and organisational skills.
- Excellent communication and interpersonal skills.
- Good attention to detail and ability to manage multiple tasks.
- Competent in Microsoft Word, Excel and Outlook.
- Ability to work independently and as part of a team.
Desirable Skills
- Experience within student accommodation, hospitality, residential lettings or property management.
- Knowledge of StarRez or similar accommodation management systems.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for training and professional development.
- The opportunity to make a positive impact on students' living experience.
Our Values
At dwell Student Living, our values guide everything we do:
Respect
We treat everyone with dignity, fairness and consideration, embracing diversity and promoting inclusion.
Integrity
We act honestly and ethically, building trust through accountability and transparency.
Creativity
We encourage innovation, fresh thinking and continuous improvement in the way we work.
Excellence
We strive to deliver exceptional service and maintain the highest standards in everything we do.
If you enjoy working in a customer-focused environment and are passionate about delivering great service, we'd love to hear from you. Apply today and become part of the dwell Student Living team.
Job Types: Full Time, Permanent
Work Location: In person
Job Types: Full-time, Permanent
Pay: £27,632.57 per year
Benefits:
- Additional leave
- Cycle to work scheme
- Free parking
- On-site gym
- On-site parking
Experience:
- Customer service: 2 years (preferred)
- working with students: 2 years (preferred)
Work Location: In person
