The Council of the Isles of Scilly is seeking an experienced and compassionate Operational Lead to oversee the delivery of high-quality residential, domiciliary and community care services across our unique island community.
This is a pivotal leadership role within Adult Social Care, combining operational management, regulatory accountability and service improvement. As the Registered Manager for the Council's care services, you will lead dedicated teams to provide safe, person-centred support that enables people to live with dignity, independence and choice.
Working closely with the Head of Adult Social Care and health partners, you will help shape and develop integrated services that respond to the needs of one of England's most distinctive communities. This is an opportunity to make a visible difference, where relationships matter, innovation is encouraged, and your leadership can have a lasting impact on people's lives.
Key responsibilities include:
- Leading the day-to-day operational delivery of residential, domiciliary and community care services
- Acting as the Registered Manager and ensuring compliance with Care Quality Commission (CQC) standards and regulatory requirements
- Driving service quality, continuous improvement and positive outcomes for residents and service users
- Leading and developing multidisciplinary teams through effective supervision, coaching and performance management
- Managing recruitment, workforce planning, training and professional development across services
- Ensuring care plans are personalised, effective and regularly reviewed to meet individual needs
- Building strong relationships with health colleagues, families, carers, community organisations and external partners
- Managing complaints, inspections, audits and quality assurance processes
- Supporting service transformation and leading change initiatives that improve efficiency and care quality
- Contributing to strategic planning, commissioning and service development across Adult Social Care
We're looking for someone who:
- Holds an NVQ Level 5 in Care or an equivalent qualification. Applications are welcomed from registered professionals such as:
- Registered Mental Health Nurses (RMN)
- Registered General Nurses (RGN
- Occupational Therapists (OT)
- Social Workers
where they can demonstrate substantial experience of managing regulated adult social care services and willingness to obtain any registration requirements necessary for the role.
- Has significant experience leading adult social care services, including residential and/or domiciliary care
- Possesses a thorough understanding of safeguarding, person-centred care and relevant social care legislation
- Has experience of working within CQC regulated services and maintaining high-quality standards
- Is a confident and inspirational leader with excellent people management and communication skills
- Can effectively manage competing priorities and make sound decisions in a fast-paced environment
- Demonstrates a commitment to partnership working, continuous improvement and professional development
- Shares our values of respect, inclusion, compassion and accountability
Benefits include:
- Generous annual leave entitlement starting at 27 days (pro rata), plus bank holidays
- Flexible working arrangements where appropriate
- Local Government Pension Scheme
- Cycle to Work Scheme
- Employee discount scheme
- Active Scilly gym discount
- Ongoing professional development and training opportunities
Why the Isles of Scilly?
The Isles of Scilly offer a truly different way of life. As part of a close-knit island community, you'll have the opportunity to see the direct impact of your leadership and build meaningful relationships with residents, families and partner organisations.
This is a role where you can influence whole services, develop innovative approaches to care, and support people to live fulfilling lives within their communities. If you are a passionate leader who is committed to delivering excellent care and empowering teams to thrive, we'd love to hear from you.
For more information please contact Sue Butcher on [email protected]
Whilst accommodation is not provided with this role, assistance in finding accommodation may be provided.
