Patient Advisor (reception/administration)
Job overview
We have an exciting opportunity for an enthusiastic and self-motivated individual to join our well- established and friendly Practice.
The successful candidate will be responsible for maintaining a high level of quality reception and administration duties and should be able to demonstrate good organisational and communication skills. This should complement a can-do attitude and strong ability to work under pressure to meet deadlines and work as a part of a team.
Post offered is for 24 hours per week, Monday-Friday on a rota basis. Flexibility between the hours of 08:00-18:30 is essential, with the expectation to cover sickness and holiday absences when required.
About us
We are a small and friendly team, managing a list size of approximately 2,400 patients, with a ‘Good’ CQC rating.
We use clinical systems EMISweb and Docman10.
Job description
Job responsibilities
Core responsibilities of the role:
- To provide a quality reception service
- Input and retrieve data from the clinical system as required
- Assist with the distribution of information and correspondence
- Assist with repeat prescriptions
- Assist with service provision monitoring
- Scanning and coding
- Assist with referrals
- Assist with records movement
- Stock monitoring
- Clinic management
- Liaise with a wide range of staff, patients and visitors
- First point of contact for patient complaints and queries
- Compliance with all Practice policies and procedures
-This list is intended as a guide and is not exhaustive-
This postholder will also uphold the Practice’s protocols and policies, carrying out their role with compassion and professionalism.
This role will support the wider team with:
- Admin audits
- Participation in shared learning across the Practice
- Participation in local initiatives to enhance patient care
Person Specification
Motivation
Essential
- Team Player
- Flexible and Adaptable
- Interested in learning new skills and taking on challenges
- Ability to work in a changing environment
- Ability to use own judgement, resourcefulness, and local knowledge to respond to queries
- Focus on providing a quality service
- Adherence to strict confidentiality
Knowledge and Skills
Essential
- Good interpersonal and communication skills
- Good organisational skills
- Good IT skills
- Ability to take initiative
Experience
Desirable
- Experience of working within General Practice
- Experience of using EmisWeb
Job Type: Part-time
Pay: £13.10 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate:
- Rochdale OL11 1DN: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
