Job title: Sales Advisor
Pay: Base salary £28,000 (circa £40,000 per year OTE, uncapped commission)
Location: Evolution House, Smeckley Wood Close, S41 9PZ
Hours: 40hrs per week over 5 days either 8:30am-5pm or 9:30am - 6pm and one regular weekend day 9.00am to 5.30pm
Company benefits: 33 days holiday (including bank holidays) + buy & sell days, Medicash health plan, bonus scheme, pension scheme, and life assurance cover.
About Evolution Funding
Evolution Funding is an award-winning automotive finance broker and motor finance technology provider based in Chesterfield, Derbyshire. We are the UK’s largest used auto finance platform and develop a range of market-leading digital solutions that are transforming the auto finance market.
Why apply?
This role offers uncapped commission with the opportunity to realistically earn c£40,000 without any cold calling! This is a ‘sale through service’ role, where youwill interact with customers who have already applied for car finance via various different online channels. Our Brand Partnerships teams consistently receive fantastic feedback from their customers for the excellent standard of service.
At Evolution Funding we celebrate diversity and are committed to a friendly, and inclusive culture for all employees. We work collaboratively, to support each other in achieving our bold and pioneering vision of being the technology platform of choice, connecting the auto finance ecosystem.
About the team and role
As a result of continued growth, we are looking to add to our team of telephone-based Sales Advisors in Chesterfield!
The Brand Partnerships team are responsible for the successful onboarding of direct consumers who come to us via comparison websites looking to take out automotive finance.
On a day-to-day basis, our Sales Advisors provide telephone and email support to customers, helping them through the process of taking out auto finance from start to finish. This includes responsibilities such as ensuring that the customer understands their finance agreement, overseeing successful completion of all necessary paperwork involved with their finance application, carrying out due diligence on all required paperwork and liaising with car dealerships.
Key responsibilities
- Demonstrate high levels of professionalism and product knowledge as you offer clear and transparent finance options to customers in line with FCA regulations.
- Guide customers through the process, from enquiry to completion of their finance agreement for their new car.
- Build rapport with your pipeline of customers to offer a positive experience.
- Offer customers our comprehensive warranty solution as part of their finance agreement.
- Achieving key business / contact centre related KPI’s including inbound and outbound sales.
What you will need to demonstrate through the application process:
- Flexibility to work a day a week on the weekend (our service levels require it).
- Some previous experience of working in a fast paced, target focused work customer service and/or sales environment.
- An authentic communication style either over the telephone, face-to-face, and/or via a digital channel service such as web chat.
- A growth mindset and willingness to receive comprehensive training which will include regulatory framework (FCA) knowledge and finance products.
- That you are self-motivated & results driven.
- Strong IT skills, including customer databases and Microsoft Excel and Outlook.
Personal skills you will need:
- Good organisational skills.
- Professional approach with the ability to remain calm under pressure.
- A positive attitude.
- To be receptive to change.
- The ability to multi-task effectively.
- A keen eye for detail.
Job Types: Full-time, Permanent
Pay: £28,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
Application question(s):
- Will you now or in the future require visa sponsorship for the role that you are applying to?
- Have you read and understood the shift patterns which include a weekend day every week?
- Are you able to get to the office location each shift at the times required?
- Do you have experience of meeting customer service / sales based targets in a call centre environment?
- Do you have either telephone, face-to-face or webchat customer service or sales based experience?
Work Location: In person
