Chronicle is a UK provider of workforce management and time & attendance software, helping organisations control labour costs, ensure compliance, and streamline payroll. Our solutions are used by organisations across multiple sectors, and we continue to grow.
We are seeking a commercially minded Product Consultant & Account Manager who will become an expert in Chronicle’s platform and use that expertise to support customers, drive adoption, and develop additional revenue within existing accounts.
This is a consultative, relationship-focused role — not a scripted sales position.
The Role
You will initially focus on developing deep product knowledge and supporting customers, before taking responsibility for account growth and commercial development.
Product Expertise & Customer Support
- Develop a strong understanding of Chronicle’s software and real-world use cases
- Support customers in using the system effectively and efficiently
- Provide guidance on configuration, features, and best practice
- Work closely with delivery, support, and development teams
- Build credibility as a trusted product specialist
Account Management & Retention
- Build strong, long-term relationships with key customer stakeholders
- Conduct regular account reviews to ensure satisfaction and value
- Support renewals and minimise churn
- Identify risks early and coordinate solutions
- Act as a primary commercial contact for assigned accounts
Account Growth & Commercial Development
- Identify opportunities for upgrades, additional modules, licences, and services
- Promote relevant new features and capabilities to customers
- Generate expansion opportunities within your account portfolio
- Support the sales team on larger opportunities when required
- Contribute directly to revenue growth
About You
We are looking for someone analytical, personable, and commercially aware who can engage credibly with business customers.
Essential
- Strong communication and problem-solving skills
- Ability to learn complex software systems
- Professional, confident, and customer-focused
- Highly organised with strong attention to detail
- Self-motivated and proactive
Desirable
- Experience in software, SaaS, or technical customer roles
- Account management, customer success, or consulting experience
- Understanding of HR, payroll, or workforce management systems
- Technical aptitude or systems background
- Familiarity with CRM systems
Compensation & Commission
- Competitive base salary
- Uncapped commission on additional revenue generated from your customer accounts
- Commission paid on upgrades, additional modules, licences, and services
- Earnings linked directly to the commercial growth of your account portfolio
- Opportunity to significantly increase income through proactive account development
- Clear targets with a transparent commission structure
- Incentives aligned to long-term customer success and retention
What We Offer
- Comprehensive product training and support
- Established customer base with growth potential
- Supportive, professional working environment
- Opportunity to develop both technical and commercial skills
- Clear progression into senior account management or sales roles
Why Join Chronicle?
Chronicle provides a mission-critical solution used by organisations across the UK. This role offers the opportunity to become a genuine product expert, build long-term client relationships, and directly influence business growth while earning uncapped commission.
Job Type: Full-time
Pay: £25,000.00-£35,000.00 per year
Application question(s):
- Commutable to Shrivenham Watchfield Office
Education:
Language:
Location:
- Swindon SN6 8TY (preferred)
Work Location: In person
