Quality & Governance Lead - Healthcare
Reports to: SMT
Salary: £50,000-£55,000 per annum, with flexibility up to £60,000 for an exceptional candidate.
Location: Basingstoke - Hybrid (mainly remote with occasional travel to office/meetings as required)
Hours: Full-time, 37.5 hours per week
Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.
Role Purpose
We are looking for an experienced Quality & Governance professional to help us maintain high standards of quality, safety and regulatory compliance as Skylight Psychiatry expands its services. This is a practical, hands-on role for someone who is comfortable taking ownership, working collaboratively and turning governance requirements into proportionate, workable processes.
Key Responsibilities
- Maintain and develop the company’s quality and governance framework.
- Provide the framework and oversight for organisational audit activity, supporting teams with audit structure, templates, reporting, actions and recommendations, and ensuring learning is shared and followed through.
- Support CQC compliance, inspection readiness and other regulatory or commissioner assurance requirements.
- Oversee incident reporting and investigation, ensuring incidents are appropriately reviewed, actions are tracked, themes are identified and organisational learning is evidenced and shared.
- Oversee complaint escalations and appeals, ensuring complex or significant matters are reviewed appropriately and learning is identified.
- Maintain oversight of organisational risks and support effective risk management.
- Keep key policies and governance processes under review and support teams to implement them in practice.
- Produce clear governance reports and provide assurance to SMT and the Board.
- Support information governance, including coordinating and supporting Data Protection Impact Assessments (DPIAs) with relevant leads, as well as safety and business continuity arrangements where required.
- Work with clinical, operational and corporate teams to identify improvements and embed learning, including learning arising from incidents, complaints and audits.
- Promote a positive, proportionate and learning-focused approach to quality and governance.
Person Specification
You will have:
- Strong experience in quality, governance, audit or compliance within a CQC-regulated healthcare organisation.
- Good working knowledge of CQC requirements and healthcare governance.
- Experience of incidents or investigations, audit, risk management and quality improvement.
- Strong analytical, organisational and report-writing skills.
- The confidence to identify concerns and constructively challenge where needed.
- The ability to take ownership while working collaboratively across different teams.
- A fair, objective and evidence-led approach, with the judgement to consider different perspectives.
- A pragmatic and proportionate approach to governance.
Benefits:
- Opportunities for professional development and growth within the service
- Annual salary review
- 25 days annual leave.
- Pension scheme offered
- Birthday off as additional leave
- Work related electronic devices provided
Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received, and would encourage you to submit your application as early as possible. Thank you.
At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!
Job Types: Full-time Permanent
Work Location: Hybrid remote in Basingstoke, RG24 8AG.
