Hours: 22.5 per week over 3 days between Monday & Sunday.
Contract: Permanent
We looking for a proactive, friendly and organised Deputy Charity Shop Manager to support the running of our Pontyclun shop. You’ll help create a welcoming, vibrant retail space that drives income, builds community and supports the vital rescue and rehabilitation of dogs who deserve a second chance.
What you’ll be doing
As our Deputy Manager, you will:
- Support the Manager with the day-to-day running of the Talbot Green shop.
- Provide hands-on leadership to volunteers, helping them feel confident, motivated and valued.
- Deliver excellent customer service, ensuring every visitor receives a warm welcome.
- Assist with stock processing, pricing, rotation and merchandising to maximise sales.
- Help ensure the shop is clean, safe and compliant with all Hope Rescue procedures.
- Take responsibility for opening/closing the shop and supervising shifts when the Manager is off-site.
- Support accurate cash handling, daily banking and administrative tasks.
- Build strong local relationships to encourage donations, footfall and community engagement.
What we’re looking for
You’ll thrive in this role if you are:
- Experienced in retail (charity retail experience is a bonus but not essential).
- A natural people person who enjoys leading and supporting volunteers.
- Positive, reliable and able to take initiative when needed.
- Organised, adaptable and confident managing busy periods.
- Comfortable using tills/EPOS and basic IT systems.
- Passionate about charity work and aligned with Hope Rescue’s mission to save dogs in need.
Why join Hope Rescue?
- Be part of a warm, supportive and mission-driven team.
- See the direct impact your work has on improving the lives of dogs.
- Enjoy opportunities for growth, training and development.
- You’ll help create a welcoming community space that customers love coming back to.
How to Apply
To apply please upload your CV and Cover Letter to our vacancy page. (Note you can upload multiple documents before submitting your application)
https://hr.breathehr.com/v/deputy-charity-shop-manager-48345
Close Date: 31 August 2026
Hope Rescue is committed to safeguarding and protecting the people and animals we work with. All posts are subject to a safer recruitment process, including following up references, and relevant background checks. We have a range of policies and procedures in place which promote safeguarding and safer working practices in all areas of our charity.
Job Types: Part-time, Permanent
Pay: £15,632.00 per year
Work Location: In person
