Overview
We are seeking a dedicated and organised Customer Services Administrator to join our team. This role involves providing exceptional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal departments. The ideal candidate will possess strong computer literacy, excellent organisational skills, and a proactive approach to problem-solving. This paid position offers an opportunity to develop valuable skills within a dynamic environment.
Responsibilities
- Handle customer enquiries via phone, email,, delivering professional and courteous service at all times
- Maintain accurate records using CRM software and update customer information regularly
- Assist with sales administration tasks, including processing orders .
- utilise Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Support the sales with telephone calls to clients
- Collaborate with other departments to ensure customer needs are met efficiently
- Manage time effectively to prioritise tasks and meet deadlines in a fast-paced environment
Skills
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and familiarity with CRM software
- Previous administrative experience within a customer service or sales environment is preferred whoever training will be given to the right candidate
- Strong communication skills in English, both written and verbal
- Excellent organisational skills with the ability to multitask effectively
- Good IT skills and computer literacy across various platforms
- Ability to demonstrate exceptional customer service skills and professionalism
- Strong time management abilities to handle multiple priorities efficiently
- Organised approach with attention to detail in all aspects of work
Pay: From £13.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
