Job Summary
We are seeking a friendly, reliable and professional Post Office Assistant to join our team.
The successful candidate will provide excellent customer service while carrying out a wide range of Post Office transactions and services. You will be responsible for serving customers accurately and efficiently, handling cash and payments, and ensuring Post Office procedures are followed correctly.
This is a customer-facing role within a busy community store, so we are looking for someone who is approachable, confident and able to work accurately under pressure.
Full training will be provided on Post Office systems and services.
Duties
- Serve customers at the Post Office counter in a friendly and professional manner
- Process letters, parcels and other postal services accurately
- Handle cash, card payments and other Post Office transactions
- Assist customers with Post Office products and services
- Process banking transactions and other services available through the Post Office
- Ensure all transactions are completed accurately and in accordance with Post Office procedures
- Maintain a high level of security and confidentiality when handling customer transactions
- Keep the Post Office counter and working area clean, organised and presentable
- Deal with customer enquiries and provide clear information about available services
- Support the wider store team when required
- Follow company policies and Post Office security procedures at all times
Experience & Skills
- Previous customer service or retail experience is preferred but not essential
- Previous Post Office experience would be advantageous, although full training will be provided
- Confident handling cash and processing customer transactions
- Good communication and interpersonal skills
- Strong attention to detail and accuracy
- Reliable, trustworthy and professional
- Comfortable using computerised till and Post Office systems
- Able to remain calm and organised during busy periods
- Able to work both independently and as part of a team
This role would suit someone who enjoys working with customers and is looking for a varied position within a busy, community-focused Post Office and convenience store.
Pay: £12.75-£13.15 per hour
Expected hours: 6.0 – 10.0 per week
Benefits:
- Free parking
- On-site parking
Work Location: In person
