Full-time | Bristol
Quinn Clinics is a doctor-led medical aesthetics and skin clinic in Bristol, and we are looking for a friendly, confident and commercially minded Patient Bookings & Enquiries Administrator to join our team. This is a key front-line role within the clinic. You will often be the first person a new or existing patient speaks to, so we are looking for someone who can deliver an exceptional first impression, build rapport quickly and confidently guide patients through their enquiry to booking. This isn't simply an administrative or reception position. We are looking for someone who enjoys speaking to people, is comfortable discussing treatments and prices, and understands the importance of following up enquiries and converting genuine interest into appointments.
The Role Your responsibilities will include:
- Answering incoming telephone calls in a warm, professional and confident manner
- Responding promptly to patient emails, website enquiries and messages
- Making outgoing calls to patients who have contacted the clinic or expressed an interest in treatment
- Booking consultations, treatments and follow-up appointments
- Talking patients through the different services available at Quinn Clinics
- Following up new enquiries and helping convert them into bookings
- Managing appointment changes and general patient queries
- Maintaining accurate patient information and booking records
- Supporting the wider reception, bookings and clinical teams
- Helping ensure every patient receives an excellent experience from their first enquiry onwards
About YouWe are looking for someone who is naturally personable and enjoys speaking to people.Ideally, you will have previous experience within sales, customer service, reception, bookings or a similar telephone-based role.Experience within a medical clinic, aesthetics, beauty, cosmetic surgery, dentistry, private healthcare or another premium customer-facing environment would be particularly advantageous, although it isn't essential.You will need to be:
- Friendly, approachable and confident on the telephone
- Comfortable with both inbound and outbound calls
- Naturally good at building rapport and understanding what a patient is looking for
- Sales-minded without being pushy
- Confident discussing prices and encouraging patients to book
- Highly organised with excellent attention to detail
- Comfortable working with email, booking systems and digital enquiries
- Reliable and able to manage a busy workload
- Positive, proactive and happy to follow up enquiries rather than waiting for patients to contact us again
- A genuine team player who is willing to support colleagues when needed
Why Join Quinn Clinics?
You will be joining a friendly and professional team within an established doctor-led clinic, working alongside experienced medical practitioners, surgeons, therapists and patient support staff.
We pride ourselves on providing a high standard of patient care, and this role is an important part of making sure that experience starts from the very first phone call.
If you are someone who loves talking to people, enjoys achieving results and gets satisfaction from turning an enquiry into a happy patient, we would love to hear from you.
To apply, please send us your CV along with a short introduction explaining why you think you would be a great fit for Quinn Clinics.
Job Types: Full-time, Part-time
Pay: £14.00-£15.00 per hour
Benefits:
- Company pension
- Employee discount
- Private medical insurance
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative : 1 year (required)
- Sales in a clinic or similar: 1 year (required)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Bristol (Bristol)
