Identity Verification & Amendments Specialist
Location: Leatherhead, Surrey KT22 7BA
Type: Full-time, Permanent
Base Salary: £26,000 per year
On Target Earnings (OTE): £29,000
Exciting Opportunity in Leatherhead!
Smarter Cover is a hypergrowth Life Insurance Provider / Brokerage. We recently moved to a modern office in Leatherhead and are looking for a detail-driven and reliable Identity Verification & Amendments Specialist to join our well-established Compliance & QA function.
We operate in a regulated environment overseen by the FCA, ensuring a structured, compliant, and trustworthy process for both customers and our team.
Our in-house operations and sales teams generate a high volume of applications daily, meaning this role is critical in ensuring policies are accurately verified, compliant, and able to proceed to underwriting without delay.
Our modern Leatherhead office is centrally located near the train station and surrounded by pubs, shops, restaurants, and gyms—perfect for making the most of your breaks.
As an industry leader in the Life Insurance sector, we are seeking a highly accurate and process-driven individual who can manage sensitive compliance tasks while maintaining pace, quality, and professionalism.
Your Role
- As an Identity Verification & Amendments Specialist, you will play a key role in ensuring applications are compliant, accurate, and ready for underwriting.
- Completing manual identity verification (AML/KYC) checks using biometric and document-based systems
- Ensuring customers are correctly verified before policies are placed on risk
- Reviewing life insurance applications for missing or incorrect information
- Managing amendments and corrections with customers and insurers
- Communicating sensitive information clearly and professionally
- Liaising with insurers to ensure accurate underwriting submissions
- Managing a personal daily workload with strict deadlines
- Ensuring full case ownership from start to completion
- Working within FCA-regulated compliance and QA standards
- Maintaining high accuracy across fluctuating daily volumes
Your Skills & Experience
- Experience in life insurance, protection, underwriting support, QA, or new business administration
- Strong understanding of protection application forms and underwriting principles
- High attention to detail with a strong accuracy record
- Ability to manage workload independently and meet deadlines
- Clear and confident communication skills (written and verbal)
- Comfortable handling sensitive customer and insurer conversations
- Methodical, organised, and process-driven approach
- Ability to work under pressure while maintaining compliance standards
Why Join Us?
- Join a rapidly growing, established life insurance business
- Work in a structured FCA-regulated environment
- Be part of a modern, central Leatherhead office
- Gain exposure to both AML/KYC and underwriting amendment processes
- Play a key operational role that directly impacts policy progression
- Supportive compliance and QA team structure with escalation support
- Stable full-time role with clear processes and expectations
Basics of the Role
- Salary: £26,000 + Bonus
- Realistic OTE: £29,000
- Performance-based bonus structure (quality + SLA + volume metrics)
- Monday to Friday: 9:00am – 6:00pm
- Full-time onsite role (no hybrid working)
- Structured daily workload with fixed compliance deadlines
- FCA-regulated environment
Benefits & Rewards
- Perkbox
- SquareHealth
- Death in Service (4x basic salary)
- Internal incentive schemes
- No weekend working or shift patterns
- Bi-annual company awards
- Summer & Christmas parties
- Hybrid working (after 3 months)
- Festive period closure (5–8 days)
- Cycle to Work scheme
Pay: £25,000.00-£29,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
