Manage and develop relationships with our internal bank team, service managers and external providers.
Act as the main point of contact for staffing queries, escalations, and requirements.
Drive shift fulfilment performance and workforce availability across assigned accounts.
Ensure healthcare workers are accurately matched to client requirements and site specific compliance standards are met.
Monitor staffing demand, workforce planning, and staffing trends.
Oversee timesheet processing, approvals, and payroll governance to ensure accuracy and timely submission.
Produce and analyse performance reports, including fill rates, compliance, and service KPIs.
Work collaboratively with external suppliers, Compliance, Payroll, and Operations teams to resolve issues and improve service delivery.
Ensure adherence to contractual obligations, service level agreements, and company policies.
Identify opportunities for service improvement and account growth.
