To develop and grow our GFKA after sales (parts, service and services) business by:
Collaborating with the BDM – National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level
Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting and repairing machines within compressed timeframes)
Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform)
Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing to deliver service support within compressed timeframes
Collaborating with our Manitou Centre(s) and in particular the Service Manager(s) and Service Controller(s) to ensure that they are delivering parts and service support within compressed timeframes
‘Solid-line’ management of a team of CSP Engineers taking care of their welfare, training, equipment and performance management. Operationally, the engineers are ‘dotted-line’ managed by our Service Controller(s) within our Manitou Centre(s)
Collaborating with our digital team to ensure the use of data to guide our proactive behaviours (fault code trending etc.)
Overseeing the collaboration between our CSP administration and CSP execution teams/dealers to ensure timely and effective execution of:
Service works
Repair works
Campaign works
Warranty works
Warranty administration
