At Dekko Window Systems, we don't just manufacture high-quality windows and doors, we build careers.
We're proud to be a Great Place to Work Certified™ employer that believes our people are our greatest asset. That's why we invest heavily in training, apprenticeships and development opportunities, giving our colleagues the skills and support they need to grow and progress their careers. Whether you're looking to build on your existing experience or take the next step in your career, we'll help you reach your potential.
We also understand that supporting our people goes beyond the workplace. Every employee, along with their immediate family, has free access to our confidential Employee Assistance Programme, providing 24/7 support with wellbeing, counselling, financial guidance and legal advice whenever it's needed.
We're now looking for an organised and reliable Account Handler.
As an Internal Account Handler, you will be the first point of contact on a day-to-day basis. You will build & maintain excellent customer relationships and manage all activities across your portfolio of new & existing customers. Working within a team and liaising with various internal departments ensuring we deliver on customer expectations. Through effective communication, networking and good customer service, your role will be vital in maintaining good relationships and growing our existing customer base alongside the BDM’s, ensuring they have a high level of satisfaction.
Key Responsibilities
- Day to day multiple customer management and contact, liaising with them confirming order details, delivery dates and any issues such as missing items.
- Identifying and resolving customer issues by co-ordinating the activities of the team, and necessary department heads, and following up to ensure issues have been resolved.
- Understanding existing customers' strategic objectives, buying criteria and decision-making processes
- Liaise with transport regarding orders and deliveries
- Liaise with production for updates on the last call report and deal with any actions required
- Confident and experienced professional to sell to existing customer base and up-sell on existing products and cross-sell of new. Build relationships across customers and help provide an amazing service, through collaborating with internal teams.
Essential
- Excellent communication skills at all levels
- IT literate, good working knowledge of desktop software, Microsoft packages
- Good standard of literacy and numeracy
- Ability to work under pressure and meet strict deadlines/ targets.
Desirable
- Strong business sense and industry expertise
- Experience in an Account Handler position
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
