Are you a detail-oriented professional with strong administrative and customer service skills? Do you excel at staying organised and ensuring smooth processes? If so, we want you on our team!
About the Company
Grant Instruments is a fast-growing, innovation-led SME that designs and manufactures high-quality scientific equipment used across research, healthcare, and environmental applications. Our solutions are trusted by scientists, lab professionals, and engineers around the world, and we’re proud to support the work that drives discovery and progress.
With a global footprint and a growing customer base, we’re entering an exciting new phase of growth.
We’re looking for individuals who are detail-oriented, team-focused, and eager to contribute to the world of science and innovation.
About the Role
As a Sales Administrator, you’ll play a vital role in ensuring a seamless experience for our customers. From processing orders and managing customer enquiries to coordinating with couriers and internal departments, you’ll be the operational backbone that helps turn sales activity into customer satisfaction. This role is essential in delivering the exceptional service and smooth operations that we’re known for.
Key Responsibilities
✅ Process and manage customer orders accurately
✅ Handle order inquiries and collaborate with sales and courier teams
✅ Maintain CRM records and track customer feedback
✅ Process sales orders for repairs, spare parts, and calibrations
✅ Organise product returns and manage stock updates
✅ Assist with sales activities, including price inquiries, quotation requests, and referrals to distributors
✅ Review incoming orders for correct pricing, products, accessories, and discounts
✅ Respond to customer queries, including technical queries within your knowledge, or refer to Technical Support
✅ Handle customer issues in a professional and customer-focused manner
✅ Conduct website audits for new and existing partners to improve content
What We’re Looking For
✔ Experience: Customer-facing administration role
✔ Skills: Proficient in Microsoft Office (& CRM systems a bonus), accurate data entry, organisation, and time management, excellent communication and problem-solving abilities
✔ Personal Qualities: Detail-oriented, proactive, and a team player
Benefits of Working at Grant Instruments
Our success is built on our people. We offer endless opportunities for growth and learning in a supportive and rewarding work environment.
- Generous Time Off – 25 days holiday + all bank holidays
- Flexible Working – Hybrid options to support work-life balance
- Wellbeing Support – Comprehensive Employee Assistance Program
- Performance Rewards – Discretionary bonus scheme based on company success
- Retirement Support – Pension match up to 7%
- Performance Rewards – Discretionary bonus scheme based on company success
- Security & Protection – Life insurance and income protection for peace of mind
- Family-Friendly Policies – Enhanced maternity & paternity pay
Join us and be part of a team that values innovation, growth, and success. Ready to take the next step in your career? Apply today!
Accessibility:
If you need any reasonable adjustments to support you at any stage during the application process, please let us know how we can assist you.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
