The Role
Day Concierge
4 days on 4 days off, 07:00 - 19:00
Fixed-term contract - end date: May 2027
The concierge will be the first point of contact for residents and guests arriving at The Mellier. They will be responsible for the delivery of the highest levels of customer service to all residents and their guests, it will be their duty to create memorable experiences for the residents. They will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure.
Their main duties will include:
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Ensure excellent levels of customer service during the evenings and at night for all residents and their guests.
- Assist with resident and client requests, delivering an excellent bespoke service and be an ambassador for Rhodium at all times.
- Conduct regular site inspections and security patrols, during the evening and at night, of the site and report any issues that arise.
- Manage and monitor contractors and building works that may be taking place and to ensure all Health and Safety measures are being adhered to at all times.
- Be responsible for the inspection and presentation of reception area and common parts of the site, ensuring these remain presentable at all times; light cleaning duties may be required.
- Assist with a detailed handover at the end of each shift to ensure continuity of service at all times.
- Deal with reasonable requests with professionalism and patience and resolve problems that may arise.
- Wear correct uniform in line with company requirements at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.
The Candidate
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Previous hospitality experience as a concierge within London super prime
- residential schemes
- Must have excellent communication skills and customer service skills
- Service driven, understand the importance of going the ‘extra mile’
- Experience serving UHNWIs
- Good knowledge of Central London and surrounding local area
- High standard of written and spoken English, additional language skills beneficial
About Rhodium
Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.
Part owned by the Monaco Royal Family, Rhodium have a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients.
Each scheme we manage has been individually selected in order to preserve our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency transcends through our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.
