As a Senior Infrastructure Engineer, you are a technical authority for complex and high-impact issues. You lead advanced troubleshooting, support service improvement initiatives, and provide technical leadership across the service desk. You combine deep technical expertise with strong governance, mentoring, and a focus on delivering resilient, secure, and efficient client services.
Key Duties & Responsibilities
· Resolve Infrastructure incidents, service requests, problems, and approved changes within agreed SLAs, both remotely and on-site.
· Own complex incidents, escalations, major incidents, and problems through to resolution.
· Perform deep technical troubleshooting across cloud, virtualised, networking, security, and modern workplace platforms.
· Lead problem management activities, delivering root cause analysis and permanent corrective actions.
· Drive continuous service improvement and operational efficiency initiatives.
· Deliver infrastructure and service health checks for aligned clients.
· Support onboarding and offboarding activities for complex environments and services.
· Act as a Subject Matter Expert across assigned technologies.
· Coach and mentor Infrastructure Engineers, raising overall technical capability and service quality.
· Maintain and improve technical documentation, runbooks, standards, and knowledge articles.
· Govern complex changes, providing technical assurance and risk assessment.
· Collaborate with Lead Engineers on service reviews, client initiatives, and technical roadmaps.
· Participate in an on-call rota supporting critical systems.
Knowledge, skills and qualifications (essential)
· Microsoft Azure architecture and services including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local.
· Core Microsoft infrastructure platforms including Windows Server, enterprise Active Directory, SQL, and hybrid cloud integration.
· Microsoft Identity, security, and compliance using Entra ID, Azure Information Protection, Microsoft Defender.
· Other Security tooling; Barracuda Email Protection, Mimecast, Bitdefender, Ninja.
· Backup, business continuity, and disaster recovery; Druva, Veeam.
· Virtualisation and HCI platforms including vSphere, vXrail, and Hyper-V.
· Networking across switching, Wi-Fi and firewalls; Ruckus, Barracuda, SonicWall.
· Microsoft 365; Exchange Online, Teams, SharePoint, OneDrive, Teams Telephony
· ITIL 4 practices; Incident, Problem, Change and Service Request Management
· Strong stakeholder communication, sound technical decision-making, and an outcome-focused, empathetic mindset.
You will be required to be on-call to service our 24X7 clients for 1 week in each month. On-call working pattern: 18:00 – 08:00 Mon – Fri, all day Saturday and Sunday, including Bank Holidays, where applicable.
Job Types: Full-time, Permanent
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Application question(s):
- How many years experience working in an MSP do you have?
Work Location: Hybrid remote in Bristol BS16 7FR
