Job Title: Technical Support & Planning Coordinator
Reporting to: After Sales Manager
Location: Chesterfield, UK – On-site
About Superior Wellness
Superior Wellness is the world's fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We lead the market through a commitment to innovation, quality, and a customer-first mindset.
As an international business importing from multiple countries, we offer a global range of high-quality products to both trade and retail customers. Our focus is simple, improving health and wellbeing through exceptional products and service.
We're passionate about helping our partners and our people grow, driven by our vision to become the world market leader in wellness products and deliver a best-in-class customer experience.
The Role
We are looking for a Technical Support & Planning Coordinator to join our growing After Sales and Technical team, playing a key role in resolving technical queries and keeping our technician and service schedule running smoothly.
This is a hands-on role suited to someone who enjoys a fast-paced, operational environment and wants to make a real impact in a scaling business.
You'll work closely with our technicians, after sales advisors, and logistics teams, and be responsible for combining technical problem-solving with the planning and scheduling that keeps customer service on track.
We're a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.
Key Responsibilities
- Provide technical support to customers and technicians, diagnosing product and installation issues (electrical and plumbing related)
- Plan and coordinate technician visits, service jobs, and workloads to meet customer and business priorities
- Manage the scheduling of spare parts, repairs, and follow-up work to ensure timely resolution
- Act as the link between customers, technicians, and internal teams to keep everyone updated
- Maintain accurate records of technical cases, planning schedules, and job outcomes
- Identify recurring technical issues and feed back to help improve products and processes
What We're Looking For
Essential:
- Experience in a planning, scheduling, or coordination role
- A technical background, ideally in plumbing or electrics
- Previous customer service experience with strong communication skills
Desirable:
- Experience in a product-based, manufacturing, or field service environment
- Familiarity with CRM, scheduling, or job management systems
- We're looking for someone who is hands-on, reliable, and takes ownership of their work.
Our Values
We are a values-driven business built on Discipline, Responsibility, Consistency, Trust, Integrity and Team. We look for people who take ownership, support their colleagues, and strive to improve every day.
These values help us maintain the high standards of quality, service, and customer experience that our customers expect.
Why Join Superior Wellness
We don't just talk about wellness — we live it.
At Superior Wellness, you'll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We're building something ambitious, and we're looking for people who want to be part of that journey.
You'll be joining a team that is supportive, hard-working, and focused on getting better every day. It's a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.
In addition to your salary, we offer:
- 13% company-wide bonus scheme (T&Cs apply)
- 31 days annual leave (including Bank Holidays)
- Additional annual leave with length of service (up to 5 extra days)
- Holiday purchase scheme
We also focus heavily on wellbeing and creating an environment where you can perform at your best:
- Fully equipped onsite gym
- Weekly fitness classes
- Fresh fruit and breakfast options available daily
Plus:
- Onsite parking (where applicable)
- A collaborative and supportive team environment
- The opportunity to grow within a fast-paced, international business
How to Apply
If you're looking for a role where you can make an impact, take ownership, and grow alongside an ambitious business, we'd love to hear from you.
Apply directly via Indeed. If you'd like to find out more about the role before applying, we'd be happy to have a confidential conversation.
Equal Opportunities
Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.
In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.
Work Location: In person
