Established in 2005, we are the leading provider of security to the Hospitality and Leisure sector across the UK. We are also established in Guarding and Events. Our connected and transformative security solutions are driving higher standards across multiple sectors.
We are based in Leeds, however, have the operational capability to deploy nationally and directly with no subcontracted labour, all whilst maintaining a strong local presence.
We are passionate about working with exceptional people and we now have an extensive management infrastructure in place with a wealth of retail, guarding and hospitality experience.
We have some amazing partners, ranging from standalone independent operators all the way up to the large PLCs.
Compliance is at the heart of our company and to back this up, we have an extensive suite of accreditations including ACS for Guarding and Door Supervision, and a wide range of trade memberships including IPSA and UK Hospitality.
OVERVIEW OF THE ROLE
As an Operations Manager, your primary responsibility will be to provide leadership and management to the existing Area Management team and provide a “best in class” service to our current and future client portfolio. Operating extensively across the hospitality/hotel sector, creating an environment that engages your team across the region and supports them to evolve with you and the business.
YOUR DUTIES AND RESPONSIBILITIES WILL INCLUDE:
- Managing, coaching, and leading an Area Manager team
- Oversee and participate in the recruitment and selection of staff and ensure compliance with all regulatory requirements.
- Ensuring KPI’s are achieved with deployment of staff and client delivery.
- The Operations Manager is fully accountable for the financial performance of their region, hitting KPI’s and financial targets is a key part of the role.
- Auditing areas, licences and supporting staff development.
- Liaising and meeting with clients and key contacts on a regular basis to ensure quality standards are maintained.
- Performing 1-2-1 staff development sessions with your team of Area Managers.
- Implementing procedures and requests from the company.
- Strengthening client relationships through timely provision of information, staffing updates and recommendations.
- Where non-conformances or problems are identified, ensuring corrective action is taken and recorded.
- Ensuring customer complaints are recorded and the procedure for dealing with complaints is followed.
- Ensuring that the company’s high standards for uniform and compliance are implemented and maintained.
- Winning new business and venues via networking and client visits.
ESSENTIAL SKILLS:
- Previous experience of managing an Area Manager team.
- SIA licence & knowledge of SIA licensing requirements.
- Excellent communication, negotiation and relationship building skills.
- Time management
- Good database and system skills.
DESIRED SKILLS:
- Experience in Customer Service and associated training.
- Experience in H&S and associated training.
- Experience in Office Management and associated training.
BENEFITS OF JOINING OUR TEAM:
- Competitive Salary
- Company mobile phone and tablet
- Further training and qualification
- Fuel card
- Chance to move up the career ladder with an established, successful and rapidly expanding company.
Job Type: Full-time
Work Location: In person
