At Brindisa, we are passionate about sharing exceptional Spanish food, wine and culture with our customers. We are looking for an enthusiastic and experienced Retail Team Leader to join our retail team at the Borough Market Shop and play a key role in delivering outstanding customer experiences, leading high-performing teams, and ensuring the smooth day-to-day operation of our store.
This is an exciting opportunity for someone who thrives in a fast-paced retail environment, enjoys developing others, and has a genuine passion for premium food and customer service. Flexibility is required in line with operational needs Monday to Sunday.
What's in it for You?
- Staff Discount from Brindisa Ltd
- 35% Staff Discount at Brindisa Tapas
- Recommend a Friend Scheme
- Birthday Gift/Voucher
- Life Insurance
- Employee Assistance Programme
- GP 24/7 Access
- Scholarship Agreement
- Additional Paid Day Off on Your Birthday
- Additional Holiday Entitlement
- Access to Wagestream
About the Role
As Retail Team Leader, you will be the primary on-site point of contact, providing day-to-day leadership and support to the retail team. You will ensure excellent customer service, maintain high operational standards, coordinate daily activities, and support the achievement of sales and performance targets.
Working closely with the Retail Operations Manager and wider business teams, you will help create an engaging shopping experience while ensuring compliance with food safety, hygiene, and company procedures.
Key Responsibilities
- Lead and support the retail team to deliver excellent customer service and achieve store targets.
- Coordinate daily shop floor operations, ensuring efficient trading and strong team performance.
- Coach, train and develop team members, providing ongoing guidance and feedback.
- Maintain high standards of product presentation, stock availability and store cleanliness.
- Support sales growth through product knowledge, upselling and customer engagement.
- Ensure compliance with food safety, health & safety and company procedures.
- Manage cash handling, store administration and operational reporting.
- Act as a key holder and primary point of contact during trading hours.
- Support the delivery of in-store events, tastings and promotional activities.
- Build positive relationships with customers and colleagues while promoting the Brindisa brand.
Pay: £32,260.00 per year
Work Location: In person
