bout the role:
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roviding exceptional in-store customer service and styling advice. Demonstrating strong selling techniques, to achieve sales KPIs and build a client base.
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reas of responsibility:
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ustomer Service and Sales KPI’s
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- onfidently engage with customers on the shop floor and hold one-to-one styling appointments
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- emonstrate confident selling techniques to drive sales and achieve store KPIs
U- tilise brand product knowledge to build outfits and style the collection with clients
O- versee alteration process from start to finish (training will be provided on this)
Be a passionate Fold brand ambassador
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lient base
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- uild a personal client base and oversee your own clientele book by managing customer relationships
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- apture client’s preferences to tailored follow ups and information
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- ngage in regular in-store brand events
S- upport with customer communications via our store WhatsApp
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eneral store tasks
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- aintain high standards on the shop floor and stockroom
C- omplete the opening/closing checklist at the beginning and end of each day
A- ssist the store specialist with VM updates to ensure alignment with new monthly drops
P- rocess weekly stock deliveries from our 3PL to be shop floor ready
S- upport with regular stock checks and cycle counts for stock accuracy
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bout You:
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- ave previous experience of sales in store, boutique, styling or a similar customer facing environment
B- e familiar with high-end sales processes, behaviours, customers and brands
B- e passionate about styling and building customer relationships
B- e a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of a team
U- nderstand the commercial goals of the store, working towards KPIs within a retail environment
C- ontribute with a proactive attitude to daily tasks
U- nderstand the importance of styling as well as the behind the scenes/administrative aspects of the role
B
enefits and Perks:
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e believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen:
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- 3 days holiday (25 days + bank holidays) + option to buy more!
P- ension scheme
S- alary sacrifice options (pension & childcare)
F- inancial wellbeing platform to support your goals
£- 1,250 annual The Fold gift voucher
B- ike to work scheme to save on bikes & equipment
E- mployee Assistance Programme (confidential wellbeing support when you need it)
E- ye care support
E- nhanced maternity pay
F- riends & family discount – enjoy 50% off full retail price
M- onthly social events, plus summer & Christmas parties
S- ummer Fridays for that early start to the weekend
F- ully stocked snack cupboards, fresh fruit, plus great coffee & tea
Opportunities to give back through volunteering with our charity partner, Smart Works
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W
hy The Fold:
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- brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in
O- pportunity to play a highly visible role in a growing premium fashion brand
D- irect exposure to the leadership team and key strategic initiatives
B- road and genuinely commercial remit with real influence on business performance
O- pportunity to help shape the next stage of international and operational growth
E- ntrepreneurial environment with high levels of ownership and autonomy
C- ollaborative culture with ambitious plans for the future
R- ecent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally.
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iversity and Inclusion:
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e promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.
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