The Lindo Wing is a busy and clinically diverse private patient unit and our outpatient/reception team provide support to approximately 2,000 patients per month. We additionally have a private patient presence at the Western Eye Hospital.
We have a well-established reception/administrative team who undertake the essential work necessary to underpin all clinical outpatient activity of private patients throughout the Trust.
The post holder will work as a member of the wider Lindo administrative team and their duties will involve setting up outpatient clinics, raising invoices, meeting with the public and professional staff from a wide variety of specialities and as such you will need to have a flexible and professional approach to your work. You will also work closely with the nursing team.
Exceptional customer care skills are essential. You will need to have attention to detail, a calm, positive and problem-solving approach. Previous experience in a busy healthcare setting would be an advantage.
You will need to be able to work effectively as part of a team as well as on your own initiative liaising with many other hospital departments and staff at Imperial College Healthcare Trust.
Our outpatient/reception offers a service from 08.00-20.00 Monday to Friday, and the team shares a rota to cover these hours with early, standard and late shifts.
Act as the focal point for all enquiries in the Lindo Wing and liaise with the senior nurse and senior midwife on a daily basis to ensure the effective running of the service and arrange outpatient appointments as directed by the nursing staff.
Report maintenance issues to the estates and hotel services departments.
Assist with the management of the outpatient clinics in liaison with the nursing staff, including arranging further investigations and follow up appointments- inform patients of correct procedures.
Maintain a neat and tidy personal appearance including the wearing of the uniform provided and Trust Identification.
Redirect patient and departmental mail to the relevant destinations.
With the team of Receptionists be responsible for all outpatient billing, Register patients on ICHIS and Compucare. Identify charges where applicable updating patient information, generating invoice and invoicing on day of investigations.
Create outpatients invoices and receive payment for outpatient appointments after 5pm.
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
