Job Purpose
The Community Resilience Caseworker will provide holistic advice, casework, and practical support to individuals and families experiencing financial hardship, housing instability, digital exclusion, and other socioeconomic challenges within a hub model based within the Bury Park area of Luton.
The role focuses on early intervention, continuity of casework, and empowering residents to build long-term resilience, improve wellbeing, and access appropriate services and opportunities, working collaboratively with the Energy Adviser and other stakeholders.
Key Responsibilities
1. Casework and Support
- Deliver high-quality, person-centred advice and casework support to residents with complex needs.
- Assess client needs through structured assessments and develop tailored support plans.
- Provide guidance on issues including:
- Welfare benefits and financial hardship
- Housing and homelessness prevention
- Debt and budgeting
- Digital exclusion
- Access to community services and employment support
- Support clients to navigate statutory and voluntary services.
- Maintain ongoing engagement to ensure continuity and positive outcomes.
2. Early Intervention and Prevention
- Identify emerging risks and intervene early to prevent escalation of issues such as debt, eviction, or crisis situations.
- Deliver practical support, including advocacy and referrals, to stabilise clients’ circumstances.
- Promote financial capability, digital inclusion, and self-management skills.
3. Community Engagement
- Engage with local residents through community events and partner networks.
- Build trust with underserved and marginalised groups.
- Promote the Community Resilience Hub and its services.
4. Partnership Working
- Work collaboratively with local authority, housing providers, health services, and voluntary sector organisations.
- Make effective referrals and track outcomes.
- Attend multi-agency meetings where appropriate to advocate for clients.
5. Records, Monitoring and Reporting
- Maintain accurate, up-to-date case records in line with data protection requirements.
- Monitor client progress and outcomes against agreed support plans.
- Contribute to project reporting, including outputs and impact data.
- Support evaluation of the Community Resilience Hub.
6. Safeguarding and Compliance
- Identify safeguarding concerns and follow organisational procedures.
- Maintain confidentiality and professional boundaries at all times.
- Work in line with relevant legislation, policies, and best practice.
Person Specification
Essential Criteria
- Experience of advice and/or casework support within a community or voluntary sector setting.
- Relevant qualification in law or advice work.
- Knowledge of issues affecting vulnerable individuals, including benefits, financial hardship, housing, and social exclusion.
- Ability to manage a caseload and prioritise effectively.
- Strong communication and interpersonal skills, with the ability to build trust.
- Experience of working with diverse communities.
- Good organisational and record-keeping skills.
- Ability to work independently and as part of a team.
Desirable Criteria
- Knowledge of welfare benefits, debt advice, or housing legislation.
- Experience of advocacy or multi-agency working.
- Understanding of digital exclusion and inclusion initiatives.
- Ability to speak a community language
Key Skills and Competencies
- Empathy and a person-centred approach
- Problem-solving and analytical thinking
- Resilience and adaptability
- Strong partnership and networking skills
- Commitment to equality, diversity, and inclusion
Additional Requirements
- Willingness to work flexibly, including occasional evenings or outreach sessions.
- Commitment to the values and mission of Luton Rights.
Pay: From £20,670.00 per year
Education:
- A-Level or equivalent (required)
Experience:
- advice and casework: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
