We are looking for a Customer Services Administrator to join our friendly team in Marsh Barton, Exeter.
We are a family run and owned company specialising in local, National, European and International furniture removals and storage with 3 depots across the South West. We also offer self storage, van hire and shredding services.
We strive to provide a great working environment for our small team and an excellent service for our customers whilst they’re navigating a big change in their lives. This role will occupy a large role in our customer’s moving journey, ensuring they receive the assistance and information they require.
To be suitable for this role you will need –
- A good working knowledge of Microsoft Office applications such as Outlook, Word and Excel.
- Must have a polite telephone manner.
- Must be accurate with a good eye for detail.
- Excellent communication and organisational skills.
- The ability to work effectively both independently and in a team.
- Ability to look after a team of 2 to ensure all necessary tasks are undertaken.
The position will involve –
- Respond to and manage enquiries via phone call, email and sometimes in person.
- Provide information to customers regarding our services.
- Using internal systems to input and update customer information, filing and digitising of files.
- Taking bookings, organising contracts and processing payments. Organising and understanding the required paperwork for UK, European and International removals/shipments to assist our Operations Team.
- Collating paperwork pre and post removal for our operative crews.
- Look after stationary stock and orders
- Large amount of customer service to ensure a friendly and efficient moving process.
Immediate start available.
Full training will be provided.
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Benefits:
- Company events
- On-site parking
Work Location: In person
