Connect to your Industry
The Workplace Services team is responsible for creating and managing an exceptional workplace experience for over 20,000 Deloitte employees in the UK. They provide a wide range of services and support, enabling colleagues to work effectively and efficiently in a sustainable, safe, and secure environment. As a people-led, environmentally friendly, and data-driven function, Workplace Services leverages advanced analytics and modern technologies to deliver innovative workplace solutions.
Workplace Services manages Deloitte's occupied UK office space, overseeing supply chain performance, workplace compliance (including sustainability), programme and project management, and operational excellence through data-driven insights. They collaborate with Internal Real Estate, which is responsible for unoccupied spaces.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
The Change and Engagement Lead drives people and cultural transformation through effective communication, training, and stakeholder management. Leads the Change and Engagement Workstream, providing strategic direction for people and cultural change, driving the people and cultural change agenda.
Success in this role means successful cultural and people transformation, high employee adoption of change programmes, and a positive impact on workplace experience, evidenced by effective communication, successful training, and positive stakeholder feedback.
Change Management:
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Creates, implements, monitors, and continuously improves a structured and robust change management process for managing workplace changes.
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Develops and implements change management strategies and plans that maximise employee adoption and minimise resistance.
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Aligns change initiatives with workplace strategy and business objectives, anticipating future needs and mitigating potential impacts.
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Establishes and manages a network of change agents across the business.
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Engages with colleagues and stakeholders to identify challenges and opportunities, translating insights into communication and training initiatives.
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Develops and executes change impact assessments, readiness assessments, and adoption approaches to ensure smooth transitions and benefit realisation.
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Supports the transition and adoption of changes within impacted groups, managing activities through to business-as-usual.
Communications:
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Develops and implements a communication and change adoption strategy to build engagement and awareness, supporting the successful adoption of the Workplace Services Strategy.
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Oversees the marketing plan to promote catering, hospitality spaces, and other Workplace Services.
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Ensures all communications are professional, accurate, and impactful.
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Leads the creation of senior leadership communications.
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Manages relationships with external creative agencies.
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Provides regular updates to the programme team and senior executives on communication plans, activities, and impact.
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Project manages campaign aspects, aligning with target objectives.
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Identifies, monitors, and manages stakeholders involved in, impacted by, or needing awareness of change initiatives.
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Actively gathers and analyses employee feedback.
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Tailors' communication strategies to ensure transparency and address concerns.
Learning & Development:
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Oversees the Learning & Development plan, ensuring training needs are identified through change impact assessments and impactful learning materials are created and deployed.
Change Project Management:
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Delivers change projects and initiatives according to agreed time, budget, scope, quality, change control criteria, and Key Performance Indicators (KPIs).
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Manages the change deliverables plan and budget.
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Manages relationships with and ensures delivery through third-party suppliers.
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Provides coaching and support to the business on people change matters.
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Develops accurate change project plans, identifying opportunities for improved efficiency and resource utilisation.
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Effectively controls issues, risks, dependencies, and scope changes, ensuring timely communication to stakeholders.
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Conducts regular reviews of change outcomes with the Programme Management Office (PMO) and stakeholders.
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Provides input to stakeholder decision-making and offers timely advice.
Connect to your skills and professional experience
- Experience managing change delivery programmes in a fast-paced environment.
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Understanding of change governance and experience directing a team to deliver change across a large organization.
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Significant experience developing and executing internal communication campaigns for large-scale business programmes and transformations.
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Experience applying change management principles, methodologies, and tools.
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Experience developing change management strategies.
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Strong analytical, commercial, and financial acumen.
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Proven ability to build and maintain senior stakeholder relationships and influence stakeholders to support the change agenda.
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Ability to articulate complex problems and solutions effectively.
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Strategic thinking and consultative approach.
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Customer/colleague focused.
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Ability to quickly establish credibility and build strong working relationships.
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Experience leading and motivating large teams.
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Experience working with external third parties, creative agencies, and marketing teams.
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Proficient in Microsoft Office Suite (e.g. Word, Excel, PowerPoint)
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Proactive and results-oriented, delivering measurable outcomes.
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Strong communicator and relationship builder.
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Highly organized and detail-oriented, managing multiple projects effectively.
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Adaptable and resilient in a dynamic environment.
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Innovative and creative, driving engagement and adoption.
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Collaborative and effective in working with diverse stakeholders.
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Relevant professional qualifications desirable.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Central business services
We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm."
Our hybrid working policy
You’ll be based in Birmingham, London or Manchester with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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