Job Summary
We are seeking dynamic and professional Front of House Staff and/or Supervisor to join our new hospitality team. The successful candidate will be responsible for delivering exceptional guest services, overseeing daily operations, and ensuring a welcoming atmosphere. This role offers an excellent opportunity for individuals passionate about the hospitality industry to develop their skills and contribute to a memorable guest experience. Previous restaurant, cafe, bar or hospitality experience is preferred.
Responsibilities
- Greet guests warmly and manage reservations efficiently to optimise seating arrangements.
- Ensuring smooth service flow during busy periods.
- Provide outstanding guest service by attending to customer needs promptly and courteously.
- Assist with food and beverage service, including taking orders, serving, and upselling menu items to maximise sales.
- Maintain high standards of food safety and hygiene in line with regulatory requirements.
- Support with food preparation tasks as needed, ensuring quality and presentation standards are met.
- Manage cash handling, billing, and processing payments accurately using POS systems.
- Train and mentor junior staff members to uphold service standards and teamwork.
- Handle customer feedback or complaints professionally, aiming for swift resolution.
- Ensure the front of house area remains clean, organised, and inviting at all times.
Qualifications
- Proven experience in hospitality or restaurant environments; previous supervisory experience is advantageous.
- Knowledge of food safety regulations and best practices in food handling.
- Familiarity with basic food preparation techniques and kitchen operations.
- Strong interpersonal skills with a focus on guest satisfaction and team collaboration.
- Excellent time management skills with the ability to prioritise tasks effectively during busy periods.
- Basic mathematical skills for handling transactions accurately.
- Ability to upsell menu items confidently to enhance guest experience and revenue.
- Culinary or kitchen experience is a plus but not essential; a genuine passion for hospitality is required.
- Flexibility to work shifts as required, including evenings and weekends may be beneficial but not mandatory. This role offers an engaging environment where your enthusiasm for hospitality can thrive while providing opportunities for professional growth within our organisation. We value dedicated team members committed to delivering exceptional service in a welcoming setting.
Pay: £12.71-£13.21 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexible schedule
Work Location: In person
