Job Summary
Working in a busy Practice puts a Medical Receptionist in a special position of trust and responsibility. You must provide a friendly, efficient, and professional front-line service to patients, visitors, and the primary health care team both in person and by telephone. As the main contact for the Practice, the professional image and impression you project and the environment you maintain is essential to providing a positive experience with the Surgery.
A Medical Receptionist must have an excellent telephone manner, customer care, be organised and able to work under pressure during busy and difficult times. It is important to be able to help patient’s access appropriate services and to manage various patient needs - no two days are the same. Once fully trained, there may be some lone working during less busy times.
The Practice utilises a variety of computer packages in the day-to-day running of the Practice and, whilst full training is provided, all members of staff are required to use these to support efficient systems and communication.
Job Description
· Receive, assist, and direct patients in accessing the appropriate service or healthcare professional within Practice protocols.
· Ensure all communications are dealt with effectively and efficiently to include telephone calls, dealing with the eConsults submitted by the patients for both clinical and administrative requests, prescription orders and any other means of communication.
· Effectively utilise the Practice computer system including EMIS, eConsult, Electronic Prescribing Service, electronic mail and intranet to support patient care and communication.
· Deal with all general enquiries, explain procedures and make new and follow-up appointments in a polite and helpful manner.
· Using Practice guidance and excellent communication skills ensure that patients access members of the clinical team within appropriate time frames organising appointments, telephone messages, home visits and any other means of communication. Ensure that the necessary information is received and recorded to provide safe patient care.
· When necessary, contact patients via telephone, letters, text messages or other appropriate means.
· Provide guidance on Practice services to new patients and those seeking temporary medical cover, and ensure procedures for looking after people from overseas are followed.
· Record requests for home visits taking all relevant details and, where necessary, refer to the Duty Doctor.
· Action prescription requests according to the Practice protocol.
· Advise patients on private services available at the Practice and the relevant charges. Collect private fees, issue receipts and record as required.
· Respond to patient notes, ensuring correspondence, reports and results are dealt with appropriately.
· Tidy and maintain the reception, waiting room, public areas and consulting rooms to provide a professional image and environment.
· Open up premises at the start of the day when first to arrive, de-activate alarm, immediately check access to computer and make all necessary preparations to receive patients such as unlocking rooms, turning on waiting room equipment and computers, opening blinds, etc.
· When last to leave at the end of the day, ensure that the building is totally secured, internal doors are locked, lights are off and the alarm activated.
· Provide information to patients on the Practice Complaints Procedure when necessary and, if party to a complaint, assist in the investigation process carried out by the Practice Manager.
· Provide training for other members of staff, medical students and any other visitors as appropriate to the post.
· Undertake any other additional administrative duties appropriate to the post as requested by the Partners, the Practice Manager or Reception Manager.
We are looking for someone who can work Monday 7.45am-3.45pm, Tuesday 10.30am-6.30pm, Wednesday 7.45am-3.45pm, Thursdays 10.30am-6.30pm and Friday 1.30am-6.30pm, with approx. one Saturday in 8. We are looking for 22 hours per week, Saturdays are 8am-12.30pm (when you cover).
Pay: From £13.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
