Job Title: Virtual Care Caller
Location: Fully Remote (work from home)
Hours: 28 hours per week, Mon-Sun, 7am-9pm, with options for overtime
Company: Alcove – Help us keep people safer and better connected by using digital technology.
Alcove
Alcove Group is a market leader in assisted care assisted technology, using connected, smart technologies to keep our service users safe and better connected whilst allowing them to remain independent in their home.
We specialise in delivering connected care technology, virtual care, ARC & responder services for local authorities, the NHS, housing associations and sheltered accommodation providers across the country. We are the market leader in data led, digital connected care technology in the UK and are scaling rapidly.
Purpose of the Role
To provide welfare, medication and befriending calls to vulnerable clients, ensuring wellbeing is monitored and concerns escalated appropriately.
Key Outcomes
- Consistent, timely welfare checks.
- Accurate logging of every interaction.
- Reduced isolation and improved client wellbeing.
Core Responsibilities
- Conduct scheduled medication, welfare and befriending calls.
- Record all calls in CRM systems accurately.
- Update CRM with important customer info.
- Communicate with families, carers and professionals.
- Escalate issues to Shift Leads where necessary.
Skills, Knowledge & Behaviours
- Warm, empathetic communication style.
- High accuracy and attention to detail.
- Comfortable using technology and remote tools.
- Sensitive to emotional and safeguarding concerns.
Role Requirements
- Monday-Sunday rota-based working, including bank holidays and evenings.
- Experience in care settings or mental health support is beneficial but not essential.
Safeguarding
We are committed to safeguarding and promoting the welfare of vulnerable adults. All roles at Alcove involve a responsibility to protect and support the people we work with, and we expect all colleagues to share this commitment. As part of our safer recruitment practices, all successful candidates will be required to undergo strict vetting procedures and safeguarding checks, including but is not limited to: DBS checks, qualification checks, reference checks and driver checks.
Equal Opportunities
We are an equal opportunities employer. All suitably qualified applicants are encouraged to apply.
Job Type: Part-time
Pay: £18,928.00 per year
Benefits:
Application question(s):
- Why would you like to work for Alcove?
Experience:
- CRM software: 1 year (preferred)
- care or mental health: 1 year (preferred)
Work Location: Remote
