We are looking for a Duty Manager to join our team at Hetland Hall Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. Working across all departments, you will provide leadership and support wherever needed to maintain high standards throughout the hotel and report directly to the Operations Manager.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels across Scotland each has its own unique personality, while all sharing the same RAD values of quality, passion, and genuine care for both our guests and our people.
- Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
- Act as the primary guest contact, handling inquiries and resolving issues with professionalism.
- Lead and support the team on shift, fostering clear communication and high performance.
- Maintain hotel standards through regular checks on cleanliness, presentation, and service.
- Manage financial duties including cash handling and basic reporting.
- Ensure compliance with all licensing, health safety, and hotel policies.
- Previous supervisory or management experience within a hotel or hospitality environment. Conference and banqueting experience would be beneficial.
- Exceptional customer service skills with a genuine desire to exceed guest expectations.
- A keen eye for detail and strong organisational skills.
- The ability to multitask, problem-solve effectively, and make informed decisions under pressure.
- Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management.
- A positive attitude, professional appearance, and a diplomatic approach.
- A flexible approach to working hours, with the ability to work varied shifts, including evenings, weekends and holidays.
- Weekly pay
- Paid overtime
- 4-weekly tips
- Staff uniform provided
- Staff meal on duty
- Discount across all RAD Hotel Group venues
- Ongoing training and development
- Career progression opportunities
- Birthday incentive
- Length of service incentive
