The post holder will be responsible for the organisation and booking of patients to have surgery in theatres and their pre-operative assessment appointments.
The main aim is fill and maintain full theatre lists on our IT systems, liaise with patients offering reasonable notice for their surgery, booking in priority, ensuring we book our patients in chronological order.
To do this they will work with surgeons, preassessment staff, theatre and the ward staff to ensure patients are fit and ready for their surgery and communicate with parties to organise equipment, translators and other key members of staff.
40% of the time is on our telephony system either answering patient, GP or other department queries or phoning out to book patients.
Referral to treatment target will be understood and following the Access Policy will be essential.
§ Organisation of theatre lists in accordance with the availability of medical staff, to ensure effective utilisation and management of theatre capacity
§ Undertake telephone calls/queries and booking of appointments as necessary.
§ To be responsible for entering and updating accurate information on the Careflow and Bluespier systems, in a timely way.
§ To maintain and manage Elective Waiting Lists to support effective patient management, within targets.
§ To communicate effectively, accurately applying discretion and tact where necessary, with written, over the telephone, e-mail and face to face contact with patients, visitors, other trusts and external agencies.
§ To adopt and ensure compliance with all relevant policies
§ To promote and support changes to working practices, to improve service delivery
§ To maintain and promote the health and safety of self, patients and members of staff.
§ To attend any relevant meetings, as directed by your line-manager
§ To undertake any other suitable task as agreed with the line-manager.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
