Client Accounts Administrator
Salary: £28,000 | Full Time | Head Office, Saltford (near Keynsham), Bristol
Join a team where accuracy matters and your work makes a real difference.
At Andrews, we're looking for a proactive and organised Client Accounts Administrator to join our friendly Finance team at Head Office.
If you enjoy solving problems, working with people and taking ownership of a varied workload, this could be the perfect opportunity. Every day is different, and you'll play a key role in ensuring landlords, tenants and colleagues receive an exceptional service while helping us safeguard millions of pounds of client money.
What you'll be doing
As part of our Client Accounts team, you'll be responsible for a wide range of client money activities, including:
- Contacting landlords and tenants to process payments and resolve account queries.
- Investigating unknown bank transactions and correctly allocating funds.
- Processing refunds, holding deposits, deposit returns and client fees.
- Supporting our Revenue Officers with rent arrears across two of our regional hubs.
- Investigating overdue payments and confirming outstanding balances.
- Preparing court documentation and managing debt recovery processes.
- Monitoring repayment plans and maintaining accurate debtor records.
- Issuing payment reminders and updating our property management systems.
- Updating branch fee structures and supporting finance improvement projects.
- Working collaboratively across the wider Finance team to provide support whenever needed.
What we're looking for
We're looking for someone who enjoys working with numbers and people in equal measure.
You'll be:
- Highly organised with excellent attention to detail.
- Confident communicating with customers by telephone and email.
- Calm and professional when dealing with sensitive or challenging situations.
- Comfortable managing multiple priorities and deadlines.
- A proactive team player who enjoys finding solutions.
Ideally you'll have
- Experience in client accounting or a similar finance or administration role.
- An understanding of landlord and tenant accounts or client money regulations (desirable but not essential).
- Experience working to deadlines and managing time-sensitive processes.
- Strong Microsoft Office skills.
Why join Andrews?
We're proud to be a business with a difference. As a company wholly owned by a charitable trust, people are at the heart of everything we do.
When you join Andrews, you'll benefit from:
- £28,000 salary.
- Company pension.
- Health and wellbeing programme.
- Employee referral scheme.
- Sabbatical opportunities.
- Free on-site parking.
- A supportive team environment where your ideas are valued.
- Opportunities to learn, develop and progress your career.
Location
This is a full-time, office-based role at our Head Office in Saltford, near Keynsham, Bristol.
Ready to apply?
If you're looking for a varied role where you can make a genuine impact while developing your career within a supportive and successful business, we'd love to hear from you.
Pay: £28,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Referral programme
- Sabbatical
Work Location: In person
