THE ROLE
As Study Manager, you will be responsible for leading customer studies from initiation through to completion, ensuring that scientific objectives, timelines, documentation standards and customer expectations are met.
This experienced role requires someone who can operate independently and consistently at a high standard, with the confidence to coordinate multiple studies, support complex or developmental work, and guide study teams through changing priorities.
The ideal candidate will combine strong scientific understanding with excellent study management, customer communication, data interpretation, and team-coordination skills. They will understand the “why” behind each study, use that context to plan and troubleshoot effectively, and help ensure that RoukenBio continues to deliver high-quality, customer-relevant data.
WHAT WE EXPECT YOU TO DO
Key responsibilities:
Study delivery and customer management
Manage routine and complex/developmental customer studies from start to finish, ensuring customer objectives, study quality requirements and agreed timelines are met.
Oversee multiple studies of different types across customers, maintaining a high standard of delivery within each individual study.
Understand the question the customer is trying to answer, the context of the study and the appropriate quality level required and use this to guide planning and decision making.
Communicate regularly with customers and internal stakeholders at relevant milestones so that progress, risks, results and next steps are clear.
Scientific oversight, data interpretation and troubleshooting
Work with scientific teams to design practical, efficient studies that generate meaningful data and meet the overall study goal.
Interpret data as it is produced, identifying good results, emerging issues and opportunities for prompt troubleshooting or study refinement.
Apply assay understanding to proactively mitigate errors, identify potential problems and contribute to robust scientific conclusions.
Team coordination, training and laboratory planning
Schedule study activities effectively, balancing team capacity, study needs, equipment availability and customer milestones.
Train and brief the study team so that everyone involved understands the customer needs, the study plan and the “why” behind the work.
Maintain long-term assay quality by proactively monitoring reagent supply, assay performance and future project needs.
Documentation, quality and compliance
Prepare and review customer analysis plans, protocols, reports, data updates and study communications that are clear, accurate, client-ready and delivered on time.
Conduct thorough technical review of study documentation, checking scientific accuracy, completeness and consistency.
Follow and promote GDocP and ALCOA+ principles, keeping training current and supporting timely completion of deviations, change controls, risk assessments and audit responses where relevant.
Uphold high laboratory standards and health and safety expectations, constructively challenging poor practice where required.
Continuous improvement and commercial support
Identify opportunities to improve systems, processes, study workflows and training, contributing to or leading improvement projects where appropriate.
Develop a questioning mindset, challenge the status quo constructively and support a culture that is resilient to change.
Support commercial activity when required by contributing scientific input to customer discussions, proposals, technical responses and account growth opportunities.
Key competencies:
Strong scientific and assay understanding,
study and project management,
customer communication,
data interpretation and troubleshooting,
documentation and technical review, GDocP, ALCOA+ and quality compliance,
multi-study prioritisation,
team training and coordination,
continuous improvement,
commercial awareness,
emotional intelligence and collaborative working.
WHAT WE ARE LOOKING FOR FROM YOU
We would like you to have the following:
A PhD in immunology or related life-science discipline; or an MSc with several years of relevant experience
Strong understanding of assay backgrounds, study design principles, data analysis, data checks and the interpretation of study results.
Deploy state-of-the-art technologies such as flow cytometry, live-cell impedance-based assays and high-content imaging to address key scientific questions
Extensive hands-on experience in designing, executing and optimizing in vitro assays utilizing primary human immune cells/patient derived tissue
Proven experience managing customer or client-facing scientific studies within a CRO, biotechnology, pharmaceutical, translational immunology or laboratory-based research environment.
Experience coordinating multiple studies simultaneously, including routine and more complex/developmental work, while maintaining scientific quality and customer timelines.
Excellent scientific writing skills, with the ability to prepare clear protocols, reports, client-ready updates and scientifically accurate communications.
Good working knowledge of study documentation expectations, GDocP, ALCOA+ principles and quality/compliance processes relevant to laboratory studies.
Confidence communicating with customers and internal stakeholders, tailoring scientific information to the audience and providing clear recommendations.
Evidence of training, supporting or coordinating study teams to ensure consistent standards and effective delivery.
Strong organisational skills, attention to detail and the ability to adapt constructively when priorities shift.
A proactive mindset toward continuous improvement, best practice sharing and identifying practical solutions to study or workflow challenges.
To support a culture within RoukenBio which is aligned to our company values and behaviours, we would like you to be:
Self-motivated, highly organised and able to work independently while supporting team productivity.
Approachable and collaborative, encouraging colleagues and internal stakeholders to ask questions and contribute ideas.
Goal-oriented and able to deliver success for both self and the wider team within required timescales.
Adaptable and creative in response to changing priorities, while keeping customer needs and scientific integrity at the centre of decision making.
An excellent communicator who builds effective relationships externally and internally at all levels of the business.
Committed to self-learning, mentoring others and sharing best practice to support employee development.
Solutions driven, quality focused and attentive to detail, with a continuous-improvement mindset.
Customer focused, with the needs and requirements of customers at the heart of what you do.
WHAT YOU’LL GET FROM US
You will get the chance to learn, grow, develop, and enhance your career within a biotechnology company at the forefront of drug development strategies. In addition, the company offers the following benefits package:
Competitive salary: £33,788– £47,544 depending on experience and banding.
Pension.
32 days holiday per annum (inclusive of public holidays) which increases to a maximum of 37.
Death in Service Benefit which includes access to a 24/7 virtual GP.
Flexible working.
Refer a Friend Scheme.
On-site car parking.
Free Healthy Snacks.
Merit Award Recognition Scheme.
The opportunity to join several committees or focus groups (Employee Engagement, Wellness, Recognition, Health & Safety or Social Committee).
