Customer Service Advisor (Contact Centre)
Location: Newcastle city centre | Pay: £13 per hour plus monthly bonus | Hours: 9am to 6pm, full time | Immediate start available
Join a friendly contact centre team of 21 Customer Service Advisors right in the heart of Newcastle city centre, on £13 per hour with a monthly bonus based on customer satisfaction. This is a full time role with an immediate start, working 9am to 6pm with a full hour of paid break every shift. You will also have hybrid working, with the option to work from home twice a week or stay in the office full time if that suits you better.
We think a happy, well-supported team looks after customers better, so we have built a workplace people actually enjoy coming to. There is music playing in the background to keep the atmosphere upbeat, a staff kitchen stocked with complimentary snacks, fruit, tea and coffee, and a games room you can make the most of during your breaks or after your shift. The team is welcoming, energetic and inclusive, and you will be well looked after from day one.
About the role
As a Customer Service Advisor, you will be the friendly voice on the end of the phone, helping customers with their questions and making sure they feel heard. It is a people-focused role where building rapport and solving problems matter more than following a rigid script.
What you will be doing
- Answering inbound customer calls in a friendly and professional manner
- Listening carefully to understand each customer's question, concern or problem
- Investigating enquiries and working out the most suitable solution
- Explaining information clearly and without unnecessary jargon
- Taking ownership of enquiries and seeing them through to a proper resolution
- Keeping customer records accurate and up to date after every interaction
- Working alongside colleagues and other departments when extra support is needed
- Helping the team keep customer satisfaction standards high
About you
We would love to hear from you if you:
- Have excellent verbal communication skills and can chat naturally with all kinds of people
- Enjoy listening to customers and getting to the bottom of their concerns
- Like investigating problems and finding practical solutions
- Can adapt your style to relate to people from different backgrounds
- Know how to turn a difficult conversation into a positive outcome
- Stay patient, helpful and composed when a customer is frustrated
- Want every customer to come away feeling supported and looked after
Previous contact centre or call centre experience is welcome but not essential. If you have transferable experience from retail, hospitality, administration, sales, reception or any other people-focused role, you could be a great fit.
What you will get
- A monthly performance bonus linked to customer satisfaction
- The option to work from home twice a week
- A full hour of paid break during every shift
- Complimentary snacks, fruit, coffee and tea in the staff kitchen
- Access to the staff games room during breaks and after shifts
- A supportive, social and inclusive team of 20 advisors
Apply now
If this sounds like the right fit, we would love to hear from you. Send your application today and we can get you started straight away.
Pay: £13.00-£13.95 per hour
Benefits:
- Employee discount
- On-site parking
- Referral programme
- Store discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
