Job Title: Rota Co-ordinator
Location: Claydon, Suffolk
Company: Deben Willow Care Ltd
About Us:
Deben Willow Care Ltd is an independent care provider dedicated to delivering high-quality care within the community, enabling individuals to maintain their independence while receiving the support they need in their own homes.
We are investors in our people, and actively encourage enrolment into eligible ILM and NVQ2/3/4/5 qualifications.
We strive to ensure that our clients live with dignity and respect, and our team of care staff plays a key role in making this happen. We’re looking for a dedicated and organised individual to join our team as a Rota Co-ordinator.
The Role:
As a Rota Co-ordinator, you will play a pivotal role in maintaining effective and accurate rotas while ensuring our care services run smoothly. Your responsibilities will include both administrative and field-based tasks to ensure our clients receive the highest level of care.
Key Responsibilities:
- Rota Management: You will take full responsibility for managing the customer and staff rotas using electronic software systems. This includes organising and scheduling care staff to ensure efficient service delivery, covering sickness and holiday leave.
- Client Meetings & Assessments: You will conduct face-to-face meetings with new and existing clients, assess their care needs, and ensure their requirements are accurately reflected in the care schedules.
- Coordinating Care Services: In addition to rota management, you will work closely with customers, their families, and other health professionals (including Suffolk County Council and NHS Continuing Health) to ensure services are delivered in line with the care plan.
- Communication: Liaise regularly with care staff, colleagues, and healthcare partners. You’ll need to ensure effective and clear communication with a variety of stakeholders, including family members, advocates, and other professionals.
- Fieldwork & Assessments: Conduct fieldwork, meeting new clients, conducting home assessments, and liaising with family members to ensure their care plans are tailored to meet specific needs.
- Support on call services: To work as part of the senior team in terms of handling any out of hours calls on a rotational basis.
- Administrative Support: Provide support in the administration of care services, managing schedules, handling queries, and maintaining accurate client and staff records.
- Organisational Skills: Maximise staff availability to ensure optimal rota coverage, and address any operational needs that arise.Required Skills & Experience:
- Strong IT skills, including experience using scheduling software, Excel, Word, and Outlook.
- Previous experience in a highly organised administrative role is essential; experience in managing rotas is preferred but not required.
- Experience working in the care sector is beneficial, though not essential.
- Ability to work effectively under pressure, meet tight deadlines, and manage fast-paced situations.
- Excellent verbal and written communication skills, with a confident telephone manner.
- Good geographical knowledge of Suffolk or the ability to undertake effective route planning.
- Strong attention to detail and organisational skills to ensure all documentation and schedules are accurate.
- Ability to work independently and as part of a team.
- Flexibility to work additional hours if required to meet operational needs.
- Minimum care qualification at Level 3 NVQ required.
What We Offer:
- Full-time hours: 40 hours per week.
- Pension Scheme: Enrolment in our company pension scheme.
- Annual Leave: 28 days of annual leave per year (pro-rata).
- Training: Access to further training opportunities to develop your skills and career.
- Supportive Team: Be part of a friendly, supportive, and professional team committed to providing exceptional care.
- A Countryside based barn office, with outdoor open space.
If you’re looking for a role that combines both administrative skills and the chance to get out in the field meeting clients, this is a fantastic opportunity for you to contribute to the wellbeing of others while developing your career.
Job Type: Full-time
Pay: £31,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Paid training
Work Location: In person
