Housing Worker
£12.71 - £13.91 per hour depending on experience
30 hours per week - normally within office hours but potential for some evening and weekend work.
Make a real difference, every day
We're currently recruiting across our housing team following a combination of internal and external progression. We're proud that colleagues continue to develop and progress in their careers, and we're excited to welcome new colleagues who share our values and passion for supporting recovery
At TACT, you'll be part of a team providing recovery-focused supported housing for people affected by addiction, mental health difficulties and other complex social needs. Through safe accommodation, practical support and genuine human connection, we help people build confidence, independence and hope.
We're experts by experience — we understand when others don't. Our work is challenging, emotional, rewarding and occasionally chaotic. This is an environment where you'll need to be resilient, authentic and comfortable working in a setting where humour, honesty and genuine human connection play an important role in recovery.
About the role
You'll provide practical, person-centred support to residents living within our supported housing service. This is a hands-on role in a supportive, recovery-focused organisation where you'll have the opportunity to make a genuine difference every day.
Working across our 17-bed supported housing service, you'll support residents affected by addiction, mental health difficulties, trauma and other complex social needs to maintain their accommodation, develop independence and work towards positive recovery and move-on outcomes.
No two days are the same. You might be helping somebody attend an important appointment, working through an action plan, carrying out a welfare visit, supporting someone through a crisis, helping residents develop practical life skills or celebrating a recovery milestone.
We're looking for people who can build positive relationships whilst maintaining professional boundaries, balance empathy with accountability, and support residents to achieve their goals.
Your key responsibilities will include
- Delivering one-to-one, person-centred and trauma-informed housing-related support
- Enabling residents to sustain tenancies and achieve recovery goals
- Developing and reviewing resident action plans and supporting residents to work towards agreed outcomes
- Carrying out welfare visits, room inspections and property checks
- Assisting residents to access recovery and wellbeing programs, benefits, healthcare, volunteering or employment
- Helping residents develop practical independent living skills such as budgeting, cooking and tenancy management
- Carrying out substance and alcohol testing in line with organisational procedures
- Responding appropriately to safeguarding concerns, crisis situations and housing-related issues
- Supporting residents to understand and comply with licence agreements and house rules
- Issuing warnings and supporting tenancy enforcement processes where required
- Maintaining accurate records, case notes and support documentation
- Working closely with colleagues and external agencies to achieve positive outcomes
- Taking part in the out-of-hours emergency on call rota (additional payments apply)
If you have these essential skills:
- Experience supporting people affected by addiction, mental health difficulties, trauma or other complex social needs
- Ability to build positive, professional relationships whilst maintaining clear boundaries
- Excellent communication and interpersonal skills
- Ability to remain calm, resilient and professional when supporting people through difficult situations
- Ability to motivate, encourage and positively challenge people to achieve agreed goals
- Understanding of safeguarding, risk management and professional boundaries
- Good organisational and IT skills
- Commitment to equality, diversity, inclusion and trauma-informed practice
- Full UK driving licence and access to your own transport
- Ability to participate in an out-of-hours on-call rota
...we'd love to hear from you. You don't need to tick every box. If you think you have the right values, skills and approach, we'd encourage you to apply.
We'd love it if you also have:
- Relevant lived experience of addiction recovery, mental health difficulties or other complex social needs
- Experience of housing-related support, tenancy sustainment or supported accommodation services
- Relevant qualifications or transferable knowledge n a recovery, mental health or other health and social care field
- Experience facilitating groups, workshops or recovery-focused activities
- Knowledge of peer support models, recovery communities or the voluntary sector
- Mental Health First Aid, Adult Safeguarding, Naloxone or other relevant professional training
What we offer
- Enhanced annual leave entitlement and family friendly policies
- Employee Assistance Programme (EAP)
- A discount scheme for shopping, days out and essentials
- Paid lunch break for eligible staff
Please visit our website for more information about us - www.tacteam.org.uk
Applications close 6th August 2026 at 12pm - only applications with a supporting statement will be considered.
Shortlisted candidates will be contacted before 12th August 2026
In-person interviews expected to be held 18th August 2026 at Strickland House, TF1 3BX
Pay: £12.71-£13.91 per hour
Application question(s):
- Please tell us why you are passionate about working in housing and community support. We’d like to hear about the skills, experiences, and personal qualities you would bring to this role, and how these align with our mission to provide safe, secure, and supportive housing for those who need it most. [please note we won't consider applications without a comprehensive personal statement give here]
Experience:
- supporting through addiction /mental ill health: 1 year (required)
- housing related support: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
