We are looking for enthusiastic, positive and friendly staff to join our team as first port of call for our customers. We are a small, fast growing business providing, Trophies & Awards, Personalised Gifts and stationery online and in person.
As a Customer Service Advisor, you’ll be the key point of contact for existing and new customers, dealing with a wide range of questions and enquiries about products and services we offer.
Your role:
- Communicate with customers via telephone, email and chat.
- Place sales orders for customers via inhouse software.
- Provide knowledgeable answers to questions about our products and services.
- Data entry using various platforms
- Other office admin tasks as required.
Requirements:
- Excellent phone manner and excellent verbal and written skills
- Be able to multitask, organize, and prioritize work
- Confident with Microsoft office, Excel, Word, Email software
- High Level of attention to detail
- Be Positive and enthusiastic in the team environment
- Can use your own initiative
- Can work independently and take responsibility
Job Types: Full-time, Part-time
Pay: From £13.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
