As a Complex Care Assistant, you will be assigned to one or two clients on a consistent basis (or work flexibly across a range of packages as a relief worker), delivering high-quality, person-centred care in the client's own home. Your day-to-day responsibilities will include:
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Delivering clinical care tasks as trained and signed off by our nursing team, which may include gastrostomy (PEG) feeding, tracheostomy care, oxygen/ventilation management, catheter care, and bowel/stoma care
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Administering medication in line with the client's care plan and Third Hand Care policy
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Supporting personal care, mobility, and daily living activities
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Monitoring and accurately recording the client's condition, escalating any changes promptly to the clinical lead or nurse
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Following individual care and support plans, risk assessments, and behaviour support plans where applicable
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Working collaboratively with family members, other care staff, and visiting healthcare professionals as part of a coordinated care team
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Maintaining accurate, timely care documentation in line with CQC requirements
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Attending mandatory and specialist clinical training, supervision, and competency assessments
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Upholding the client's dignity, independence, and choice at all times, adapting your approach to fit within the family home environment
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Working shifts on a block basis (typically [4–12] hours), which may include days, nights, evenings, and weekends on a 7-day rota
About The Role
About the Role
We are looking for compassionate, skilled care professionals to join our nurse-led complex care team. This is an opportunity to build on your care experience and develop specialist clinical skills, supporting clients with more complex, long-term health needs in their own homes.
You'll receive dedicated training and ongoing supervision from qualified nurses, working towards competencies in areas such as:
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PEG feeding and gastrostomy care
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Tracheostomy care
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Oxygen and ventilation support
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Catheter, bowel and stoma care
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Medication administration
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Personal care and behaviour support
Who You'll Support
Our complex care clients include children, young people, adults and older people living with a range of conditions — including neurological conditions such as MS and motor neurone disease, physical disabilities, learning disabilities, and acquired brain or spinal injuries following stroke or trauma. Packages are typically 1:1, with some 2:1 or 3:1 support for higher-need clients.
What We're Looking For
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Previous experience in a care role (professional or as a family carer)
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A full UK driving licence, essential
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Flexibility to work varied shifts, including nights and weekends
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A patient, empathetic and professional approach when working within a family home
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Good spoken and written English, with strong communication skills
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A genuine commitment to high-quality, person-centred care
Why Join Third Hand Healthcare
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CQC-rated Good, with Investors in People, Living Wage Employer and ISO 9001:2015 accreditation
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Structured clinical training and career progression into specialist areas
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Consistent block-shift working patterns (typically [4–12] hour shifts)
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Strong 1:1 relationships with clients and their families
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Benefits — pension, mileage, wellbeing support, referral bonus.
Required Criteria
Skills Needed
About The Company
At Third Hand Care, we deliver a wide range of high-quality services to vulnerable adults and children across Surrey, Hampshire, and West Sussex. We support individuals with complex needs, including mental health conditions, learning disabilities, autism, and dementia, ensuring care is tailored to each person’s unique requirements.
Our staff are at the heart of everything we do. As a valued member of our team, you will receive comprehensive, structured training and ongoing support to help you develop your skills and confidence. We are committed to maintaining the highest standards of care, meeting both the expectations of the people we support and the requirements set by our regulators, while enabling you to build a rewarding and meaningful career.
Company Culture
Our core values, compassion, integrity, teamwork, innovation, and resilience, are at the heart of everything we do at Third Hand Care. We believe that kindness and respect should be embedded in every role, shaping the way we support individuals and work together as a team. These values guide the high-quality, person-centred care we deliver and underpin our commitment to making a positive difference in people’s lives.
If you are looking for a role that is rewarding, varied, and truly impactful, where you can grow professionally while helping others live more independently, we would love to hear from you.
Company Benefits
Our Benefits – Why Join Third Hand Care?
Supportive, inclusive team culture where every role is valued
Competitive pay (Living Wage Employer) + pension scheme
Refer-a-friend bonus scheme
Structured training and induction for all roles
Funded qualifications (QCF Level 2, 3 & 5) and ongoing development
Clear progression pathways into senior and specialist roles
Paid annual leave (increasing with service)
Flexible working patterns across domiciliary and complex care services
Full PPE provided
Long service recognition and rewards
Cycle to Work scheme
Early access to earned wages (coming soon)
Vacation, Paid time off, Performance bonuses, Flexible schedule, Employee development programs, A diversity program, Cycle to work, Referral bonus, Open office, Competitive salary, Long service recognition, Social Opportunities, Employee of the Month, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events, Company employee App
Salary
Not disclosed
