Nestled within 3,000 historic acres of the National Shooting Centre, The Pavilion Bisley is a unique venue catering primarily to the shooting community while also welcoming visitors from the local area and beyond. Our goal is to provide exceptional experiences for all our guests—whether they are staying in our accommodation, shooting on our ranges, attending an event or visiting the grounds.
We are looking for a motivated, enthusiastic and reliable Accommodation and Events Assistant to join our friendly team on a full-time, permanent basis.
The Accommodation and Events Assistant plays a key role in the day-to-day operation of our accommodation, reception and events. As one of the first points of contact for our guests and visitors, you will help create a welcoming and professional environment while supporting the successful delivery of our hotel operations and events. This is a varied, hands-on role combining front-of-house hospitality, administration and event support. No two days are the same. One day you may be welcoming hotel guests and managing reservations, while the next you could be preparing event paperwork, liaising with suppliers, setting up a conference room or assisting with an evening function. This role is best suited to someone who enjoys being busy, embraces change, remains calm when priorities shift and can adapt quickly while following direction from management. We are looking for someone with a positive attitude, a strong work ethic and a willingness to muck in wherever needed.
Duties
Reception & Accommodation
- Welcome all guests and visitors to the Pavilion Bisley and provide exceptional customer service.
- Assist with guest check-ins, check-outs and accommodation reservations.
- Respond promptly and professionally to enquiries by telephone, email and in person.
- Book range inductees and create bookings within our ISSF 10m Airgun Range.
- Maintain a clean, tidy and welcoming reception area.
- Monitor multiple inboxes, sort emails and reply when necessary.
- Liaise closely with the Housekeeping team to ensure accommodation is prepared to the highest standard.
- Be the first point of contact for maintenance issues and report them to the appropriate department.
- Update booking systems, Microsoft Office documents, Google Workspace and internal calendars.
- Provide administrative support to the Accommodation and Pavilion Manager.
- Assist with the day-to-day running of reception and accommodation operations.
Events
- Assist the Accommodation and Pavilion Manager with the planning, preparation and delivery of a wide variety of events.
- Liaise with caterers, suppliers, contractors and internal departments to ensure event requirements are delivered accurately and on time.
- Prepare event paperwork, room layouts and event schedules as directed by the Accommodation and Pavilion Manager.
- Ensure all event details are carried out accurately, demonstrating exceptional attention to detail and the ability to follow instructions.
- Assist with the set-up and tear-down of event spaces, including moving furniture, arranging tables and chairs, setting up equipment and ensuring rooms are presented to the highest standard.
- Support the smooth running of events by assisting guests, suppliers and colleagues throughout the day.
- Help maintain the cleanliness and presentation of all event spaces before, during and after functions.
- Assist with occasional evening events as required.
- Undertake any other duties appropriate to the role.
Person Specification
We're looking for someone who:
- Has previous experience in hospitality, events or customer service.
- Delivers exceptional customer service with a friendly, professional and approachable manner.
- Has excellent written and verbal communication skills and communicates effectively with guests, clients, suppliers, colleagues and management.
- Demonstrates exceptional attention to detail and takes pride in producing work of the highest standard.
- Can follow instructions accurately and consistently.
- Learns quickly and thrives in a fast-paced, ever-changing hospitality and events environment.
- Is resilient, dependable and remains calm under pressure.
- Has grit, determination and a strong work ethic, seeing tasks through to completion even during busy periods.
- Is flexible and able to adapt to changing priorities, business needs and unexpected situations.
- Has a positive, proactive and "can-do" attitude.
- Is willing to muck in and assist wherever required, no matter the task.
- Is comfortable undertaking practical duties, including moving furniture and assisting with event set-up and tear-down.
- Works well independently while also being a supportive member of a close-knit team.
- Is confident using Microsoft Office, Google Workspace and booking systems, or is able to learn new systems quickly.
- Takes pride in maintaining high standards and representing the Pavilion Bisley professionally at all times.
- Is flexible to work weekends, bank holidays and occasional evenings in line with business requirements.
Schedule
- Full-time, 40 hours per week, permanent position.
- Occasional evening shifts to support events.
- Weekend working is essential.
Pay: £28,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Woking GU24 0PB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to work any day of the week?
- Are you willing to work occasional evening events?
Experience:
- Hospitality, events or customer service: 2 years (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
