Here's what you'll do during a typical day:
1. Commercial Performance
• Support to achieve the restaurant’s targets, considering driving the average check value, team incentives, as well as team member and guest experience.
• Understand business results - including sales, costs, covers, guest satisfaction - and support with actions to improve performance.
• Optimise covers using good diary management.
2. Excellent Food & Beverage
• Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!
• Champion Hilton’s sustainability goals through teaching and monitoring proper waste management, and minimizing wastage and single-use items.
3. Exceptional Guest Experiences
• Lead your shift to deliver exceptional guest experiences, making sure the team provides authentic personalised service and in-depth product knowledge.
• Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.
• Review and act on customer feedback, taking quick action to improve service and resolve complaints.
• Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).
• Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.
4. Great Working Environment
• Support to develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
• Practice great people management focusing on training and recognition.
• Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and to minimize overtime.
• Communicate well and often, building good relationships with your team and key stakeholders.
5. Day-To-Day Essentials
• Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
• Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.
• Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.
• Manage restaurant inventory, stock control and purchasing, following hotel guidelines.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
