Warranty Adjuster
Location: Port Solent
About GardX Group
At GardX Group, we are at the forefront of providing cutting-edge products, insurance, and digital solutions to car dealerships and OEMs across the world. Our commitment to excellence and deep understanding of the automotive sector have positioned us as a market leader. We continuously innovate to help our partners enhance their customer experience, protect their assets, and drive business growth.
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Job Responsibilities
- Review and process automotive warranty claims, ensuring compliance with contract terms and conditions.
- Conduct desktop assessments using photographic evidence and diagnostic reports to establish the root cause of failure and validate claim legitimacy through technical debate.
- Assess repair estimates, parts pricing, and labour costs to negotiate accurate claim settlements in line with warranty coverage and industry standards.
- Communication across consumers, independent repairers, and supplying dealers; ensuring difficult decisions or adjustments are delivered with commercial tact, empathy, and professional diplomacy.
- Protect the consumer journey and support our dealer clients' ongoing business by balancing strict contract alignment with constructive, balanced technical debate
- Investigate potential fraudulent claims and ensure accurate documentation.
- Maintain detailed claim records in the system for auditing and compliance purposes.
Qualifications & Skills
- Previous experience in automobile warranty claims, insurance adjusting, or automotive repair/service.
- Strong knowledge of automotive systems, repair processes, and labor time guides.
- Excellent customer service, negotiation and communication skills.
- Ability to work in a fast-paced environment and manage multiple claims.
- Proficiency in claims management software and Microsoft Office.
Whats in it for you?
Our business has seen continued growth for 20 years:
- In scale
- In ambition
- In diversity
And that growth naturally creates opportunity for our people to progress too. So, when you go with GardX, youre choosing a career where youre encouraged to progress, given the freedom to innovate, and supported by a close-knit team that shares the same global purpose.
Compensation and Benefits
- Ongoing Career Development
- Training & Personal Development
- Comprehensive Benefits Package
- Competitive Benchmarked Salary
- Health & Wellbeing Support
- State-of-the-Art Offices
- Up to 28 days Holiday* + Bank Holidays
- Birthday Off
- Company Pension Scheme
- On-Site Personal Trainer
- On-Site Gym
- Perk Box
- Employee Assistance Program (EAP)
- Holidays increase with Length of Service.
If you are detail-oriented, passionate about the automotive industry, and have experience in warranty claims, wed love to hear from you! Apply today and become part of the GardX story.
