Working Pattern: Monday to Friday, 9am to 5pm
Contract: Permanent
Grade: TL1
Target Salary: £37,312 per annum
Location: Hybrid working, approximately two days per week from the office, NCC Scotland, Inchinnan, Scotland, PA4 9RQ
About the Role
As a Processing Services Team Leader, you will be responsible for the day-to-day leadership of our Apprenticeship Processing team, ensuring all apprenticeship processes are delivered accurately, efficiently and in line with agreed standards and targets.
You'll coach and develop team members to maximise performance, act as the subject matter expert for apprenticeship processing activities and support the ongoing improvement of systems and processes. Working closely with colleagues and external partners, you'll help ensure a seamless experience for employers, training providers and apprentices.
Essential:
- Clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
Ability to develop and maintain relationships with internal and external stakeholders
Strong customer focus
- Problem-solving skills
- Well-developed communication and interpersonal skills
- Ability to Influence, challenge and to manage conflict and difficult situations
Self-motivated and able to manage and complete own workload within timescales
- Committed, enthusiastic and professional
- Computer literate with a high attention to detail and accuracy
Desirable
- Experience of apprenticeship delivery in England, Scotland or Wales
- Experience of working in an educational environment
- Experience of managing processing teams and/or customer service teams
- Experience of working in a continuous improvement environment
CITB Benefits:
Free onsite lunch at NCC sites
Free onsite parking
25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
Professional development & funded training qualifications
Employee Assistance Programme
Be part of a respected organisation shaping the future of UK construction
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis, therefore early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and Disclosure Scotland. A basic PVG is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.
Artificial Intelligence
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
We are committed to equal opportunities and recruit based on merit, skills and experience.
