ProVu Communications Limited Location: Huddersfield, West Yorkshire Hours: Monday to Friday, 09:00 to 17:30
Finished school or college and not sure university is for you?
This apprenticeship is a real alternative. Instead of three years of study and student debt, you'll earn a wage from day one, gain a recognised qualification, and learn hands-on from experienced engineers in a growing technology business — with a clear route into a full-time technical role at the end of it.
No experience or IT qualifications are needed. If you're interested in technology, enjoy talking to people and want to learn by doing, we'd like to hear from you.
About us
ProVu Communications Ltd is an award-winning distributor of Voice-over-IP (VoIP) technology. We specialise in automated configuration and management systems for internet-connected devices, and we supply resellers across the UK and Ireland. We're profitable, growing, and one of the leading names in internet telephony.
Our apprenticeship scheme is tried and tested. Many of our current full-time team started with us as apprentices, and we have a strong track record of developing school leavers into skilled technical staff.
What you'll be doing
You'll join our technical support team, learning how VoIP phones, routers, switches and other networked devices work and how to help the customers who use them.
Day to day, you'll take support calls and emails from our reseller customers, help diagnose and resolve technical issues, configure devices to customer specification, and work with our manufacturers and suppliers to get to the bottom of trickier problems. As your knowledge grows, so will the range of issues you handle.
You'll be trained by our in-house technical experts, and we partner with a quality apprenticeship provider who will support you throughout with structured learning and a recognised qualification.
Responsibilities
Your responsibilities will grow as your skills develop. With our support, you'll work towards owning the following:
- Answering customer support calls and emails in a friendly, professional manner
- Diagnosing and resolving technical queries on VoIP phones, routers and networking equipment
- Configuring and provisioning devices to customer specification
- Liaising with manufacturers and suppliers on technical, firmware and warranty issues
- Logging and tracking support cases through to resolution
- Testing new products and firmware and documenting what you find
- Supporting other departments with technical questions as needed
About you
We're not looking for experience — we're looking for the right attitude. You'll do well here if you are:
- Curious about technology and keen to learn how things work
- Comfortable and confident speaking to people on the phone
- Clear in your written communication
- Patient and methodical when working through a problem
- Careful and thorough, with good attention to detail
- Someone who enjoys learning — we're always keeping ahead of new technology
What we offer
We're a small, friendly team who are passionate about what we do. We invest in our people and their careers, and we offer a relaxed, supportive place to work.
- Funded apprenticeship training and study support
- Company quarterly bonus scheme (after 6 months of service)
- 20 days holiday plus bank holidays (increasing each year served)
- Enhanced company pension with matched contributions (up to 10%)
- Cycle to Work and Tech schemes
- Enhanced occupational sick pay and personal accident cover
- Regular company social activities
- As much free tea, coffee and cordial as you can drink
You won't be micro-managed or set unrealistic deadlines. We reward performance rather than time served, and if you do well, there are real opportunities to progress into a full-time technical role.
Ready to start? Apply now — we'd love to hear from you.
Job Types: Apprenticeship, Full-time
Pay: £15,600.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Huddersfield HD3 4PG: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please tell us why you think you will be suitable for this job.
Work Location: In person
