A vacancy has arisen within our Martitime Contruction Cranes MCC department in Biggleswade for a Customer Service, Parts & Administration Team Leader. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring maximum commercial recovery from service engineers’ times and to participate in minimising the work-in-progress stock levels. You will also be ensuring effective procurement and sales of machine parts along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
- Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and Customer Service Team and all other company personnel as appropriate.
- Undertake some or all of the duties of other personnel in the absence of the latter as may be required.
- Raises and process Warranty orders, Sales Orders, purchase orders and tooling requests.
- Manage various inboxes for the parts /service team.
- Encourage team work and participate in the day to day business of the team.
- With the customer service supervisor review resource levels focusing on customer service level and KPI’s.
- Management of the provision for a reactive (and pro-active where possible) customer service and spare parts solution to the end users, engineers, internal colleagues, focussing on customer service, KPI performance and business key results.
- Ongoing review of processes with a focus on continuous improvement, ensuring relevant mapping, communication, team understanding and compliance.
- Ownership of escalated issues whilst building knowledge and experience across the team through coaching and knowledge transfer.
- Day to day supporting management of the parts/service teams, monitoring workload, providing guidance, training and ensuring implementation of best practice for the efficient running of the team.
- Take responsability and lead the team forward with new company initiatives.
- Be proactive in the consultative selling campaigns lead by factoies.
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Be a good, effective communicator verbally and by email at all levels.
- Have a strong customer service ethic with a positive and pro-active approach.
- Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
