Customer Success Advisor (Instructor Support) £26,500 - £28,000 per year | Full-time | Permanent Location: Ripon – OFFICE BASED, in person, Monday to Friday (commutable from Harrogate, York, Thirsk, Northallerton) Monday to Friday | No weekends | No evenings
Please note: this is an in-office role at our Head Office in Ripon. It is NOT remote, NOT hybrid, and NOT home-based. You will be working alongside the rest of the team in person, five days a week. Free on-site parking and the cycle-to-work scheme are both available.
Please note this is NOT a sales role There is no cold calling, no commission, and no sales targets. If you're looking to escape that world, you're in the right place.
About the Role We're recruiting a Customer Success–focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK's largest and most trusted driving tuition providers.
This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors. You'll be the friendly, knowledgeable point of contact for the instructors who run their businesses with us — helping them grow, solving problems, and making sure they have a great experience along the way.
It's a job that matters. Driving instructors are running their own small businesses, often on their own, and the support you give them genuinely makes a difference to how their week goes.
What You'll Be Doing You'll spend most of your day on the phone and on email, supporting our network of instructors across the UK. In this role, you will:
- Build long-term, trusted relationships with the instructors on your patch
- Provide customer support and business guidance through regular calls
- Walk new instructors through their first six months with us, so they hit the ground running
- Coach instructors on the practical stuff — planning their week, growing their pupil base, managing busy periods
- Resolve queries calmly and quickly, with empathy and professionalism
- Work closely with marketing, training, accounts, and the vehicle team — all sat in the same office as you
- Keep accurate records in our CRM and Outlook so the next conversation picks up where the last one left off
This role suits someone who enjoys helping people succeed, not selling to them.
Skills & Experience We're open to different backgrounds — we mind how you work with people more than where you've worked before. Experience may include:
- Customer Success or Customer Support
- Relationship Management or Account Management (non-sales)
- Client Onboarding or Member Support
- Business Support or Coaching
- CRM systems and Microsoft Outlook
- Stakeholder management and problem solving
What matters most is that you can hold a professional, empathetic conversation with someone who's having a tough week and leave them feeling better than when the call started.
No degree required. Full training provided.
Who This Role Is Ideal For This role is particularly well suited to people from:
- Customer support or customer success roles
- Hospitality or retail management
- Call centre senior advisor or team leader roles
- Education, training, or membership organisations
If you're organised, positive, resilient, and enjoy building relationships, you'll thrive here.
What You'll Get
- £26,500 - £28,000 salary, depending on experience
- Permanent, full-time role
- Monday to Friday office hours — no weekends, no evenings, no shifts, no on-call rota
- A proper team around you, in person, every day
- Free on-site parking and cycle-to-work scheme
- Health & wellbeing programme and free fitness classes
- Company pension, sick pay and referral programme
- Supportive team culture and regular company events
- Full training and clear progression opportunities
This is a long-term career opportunity, not just a job.
About Bill Plant Driving School Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team in Ripon plays a key role in helping instructors succeed through high-quality support, training, and relationship management — and it's a friendly, down-to-earth place to work.
Apply Now If you're looking for a stable, people-focused Customer Success role where you can make a genuine difference every day, we'd love to hear from you.
A quick reminder before you apply: this role is based in our Ripon office, in person, five days a week. If you're looking for a remote or hybrid role, this one won't be the right fit — but if you're after a stable, people-focused job with a proper team around you, please do get in touch.
Job Type: Full-time
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
