We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.
We’re currently seeking a home-based Customer Service Representative to join our Out of Hours Customer Support team. As part of the Out of Hours Team, you will play a key role in supporting our strategic breakdown accounts outside of standard business hours. The team operates until midnight, seven days a week, ensuring that customers continue to receive a high level of service whenever they need us.
The role is a permanent full-time 40hour per week position and the salary is £28,000.00 per annum.
The position is fully home based and involves working late shifts scheduled between 3:00PM and 12:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.
Our Customer Service Team is responsible for delivering best-in-class service to customers across the UK and Europe. During our core operating hours, the team supports a wide variety of customer enquiries across multiple phone lines, including:
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Pre-hire enquiries
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Current rental support
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Post-hire queries
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Complaint resolution
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Support for airport locations and high-volume branches
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Provide exceptional customer service to internal and external customers
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Handle a variety of customer enquiries across multiple communication channels
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Support customers with pre-hire, current rental and post-hire queries
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Resolve customer concerns and complaints in a professional and empathetic manner
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Provide support to airport locations and high-demand branches when required
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Manage strategic breakdown accounts during out-of-hours operations
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Maintain accurate records and complete administrative tasks efficiently
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Manage customer expectations and provide timely updates
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Work collaboratively with colleagues to ensure service excellence
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Adhere to all company policies, procedures and compliance requirements
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Contribute to team goals and performance expectations
The ideal candidate will posses the following skills and competencies:
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A passion for delivering excellent customer service
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Strong written and verbal communication skills
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Excellent organisational and time management skills
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The ability to work independently in a remote environment
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A positive, adaptable and solutions-focused approach
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Strong attention to detail
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Confidence working in a fast-paced environment
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The ability to prioritise workloads and manage multiple tasks effectively
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A willingness to learn and develop new skills
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A collaborative approach and commitment to supporting team success
Key (minimum) requirements - Personal
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Working 8-hour shifts 5 days a week Monday- Sunday 3pm- Midnight.
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Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted) You must provide your own device for this position.
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Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
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Strong PC skills and technical aptitude
